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Extensions - SIP
Viewed 5056 times since Tue, Aug 1, 2017
Overview On IC-talk HC Chan_SIP is the preferred option for an extension please DO NOT use PJSIP or other options unless specifically instructed to do so for a specific item. The default port number will be 5160 for Chan_SIP. This guide walks you... Read More
Follow Me
Viewed 2692 times since Tue, Aug 1, 2017
Overview The Follow Me module has changed in PBX GUI software version 13. This module is no longer used to set an extension's follow me settings directly (ring strategy, follow me list, call confirmation, etc.). Editing an extension's... Read More
Callback
Viewed 2304 times since Tue, Aug 1, 2017
Overview A callback will hang up on the caller and then call them back, directing them to the selected destination. This means your system will be the originator of the new call, and the other person will be the receiver, instead of the other way... Read More
DISA - Direct Inward Station Access
Viewed 2270 times since Tue, Aug 1, 2017
Overview DISA is used to allow people from the outside world to call into your PBX and then be able to dial out of the PBX so it appears that their call is coming from the office, which can be handy when traveling. You can set a destination in an IVR... Read More
Directory
Viewed 2233 times since Tue, Aug 1, 2017
Introduction The directory module allows you to create dial-by-name directories of users that can be accessed by callers through modules like the IVR. You can create a company-wide directory or one for an individual department. You may also specify... Read More
Call Recording
Viewed 2218 times since Tue, Aug 1, 2017
Overview Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements,... Read More
Caller ID Management
Viewed 2130 times since Tue, Aug 1, 2017
Overview The Caller ID Management module is a unique way to modify the caller ID output on-the-fly. By dialing a simple feature code, you can change your caller ID for the next call from your extension. Or, you can specify a "persistent" change,... Read More
Appointment Reminder
Viewed 2097 times since Mon, Jul 31, 2017
Overview The Appointment Reminder module is a unique way to automate Appointment Reminders. By simply specifying names and numbers to be called, the PBX will automatically call at specified times and allow recipients to confirm, cancel, and... Read More
Announcements
Viewed 2009 times since Mon, Jul 31, 2017
Overview The Announcements module is used to play a recording to callers and then send them to a different destination once the announcement has been played. Do not confuse Announcements with the System Recordings module. The System Recording... Read More
Call Flow Control
Viewed 1990 times since Tue, Aug 1, 2017
Overview Call Flow Control lets you toggle where calls are sent based upon whether the toggle is set for Normal or Override mode. Think of this feature as an on and off switch. When on, callers would be sent to one destination, and when off, callers... Read More
IVR - Auto Attendant
Viewed 1977 times since Tue, Aug 1, 2017
Overview The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for sales... Read More
Conferences
Viewed 1932 times since Tue, Aug 1, 2017
Overview The Conferences Module is used to create a single extension number that your users can dial so that they can talk to each other in a conference call. It also creates a destination to which you can send calls so that they can participate in... Read More
Broadcast Dialler
Viewed 1912 times since Tue, Aug 1, 2017
Overview The Broadcast module allows you to broadcast a message to a predefined list of phone numbers. You can decide to use different messages or destinations based upon whether a person or answering machine/voicemail answers the call. Terminology... Read More
Conference Pro
Viewed 1874 times since Tue, Aug 1, 2017
Overview Conference Pro is an add-on to the existing Conferences module found in the PBX. Conference Pro allows end users to manage conference settings from the user control panel (UCP). Admin users can also easily create conference room IVRs and... Read More