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IP Voice Services (IPVS) Articles 
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Wireshark Trace for Fault Finding
Viewed 9192 times since Tue, Jul 25, 2017
How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More
Approved Equipment List v.36
Viewed 2722 times since Tue, Jul 25, 2017
Introduction This document provides a list of the Authorised Equipment, that BT Wholesale (BTW) support for use on IP Voice Services (IPVS). This list includes the following device types: IP Phones IP Phone Side Cars Analogue Terminal Adaptors ... Read More
Common Questions FAQs
Viewed 2579 times since Tue, Jul 25, 2017
Common Questions For all those frequently asked questions around IPVS support and provisioning. Do I have to dial 9 for external line? Experiencing one way audio Is it possible to have a group mailbox How do I access my voicemail What numbers are... Read More
Compatible Routers and Firewalls - old for reference
Viewed 2377 times since Tue, Jul 25, 2017
NOTE this article is now old and the below is for legacy reference for the older devices, most newer devices or updated firmware now support these services but please check or use the list below for guidance as to things perhaps to look out for;... Read More
Voicemail in IPVS
Viewed 2337 times since Thu, Dec 14, 2017
How to disable/enable voicemail on IPVS Log into the business portal at https://portal.yourservices.co.uk/businessportal and sign in with your username/password. When you are logged in, search for the site in question to or just hit the search... Read More
Diverting hunt group numbers on IPVS
Viewed 2169 times since Thu, Dec 14, 2017
Diverting hunt groups Log into the business portal at https://portal.yourservices.co.uk/businessportal and sign in with your username/password. When you are logged in, search for the site you require or just hit the search button, to show all sites... Read More
Out of office site intercept
Viewed 2043 times since Tue, Dec 5, 2017
Only enable this at the time you want it on, so if you are away at Easter, and want to set it at 5PM. You must do this before you leave at that time First off, you need to get the correct file type. The IPVS platform accepts the file type of CCITT u... Read More
Changing IPVS on-hold music
Viewed 1991 times since Fri, Dec 1, 2017
Changing on-hold music First off, you need to get the correct file type. The IPVS platform accepts the file type of CCITT u-Law WAV with 8kHz, 8Bit, Mono attributes that is no greater than 1000kb Once you have your file, log into the business portal... Read More
Moving or configuring a phone to a user on IPVS
Viewed 1891 times since Wed, Sep 19, 2018
To move a phone between users In order to do this, we need to first find the user that has the phone, and deprovision the phone from them, this then freeing it up for the other user to take. Log onto the business portal at portal.yourservices.co.uk... Read More
IPVS Auto Attendant Message Setup
Viewed 1799 times since Wed, Dec 12, 2018
When setting up a message to play on an Auto Attendant. You need to make sure of two things. The file format of the message needs to be CCITT u-Law WAV with 8kHz, 8Bit, Mono attributes. The file size needs to be 1000KB or less. It will not work if... Read More