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<title>Home - All Categories - Telephony &amp; Systems  - Sangoma PBXact  - How to and FAQs  </title>
<link>https://kb.ic.uk/category/telephony-systems/sangoma-pbxact/how-to-and-faqs/59/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
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										<guid>https://kb.ic.uk/article/sangoma-handsets-default-login-164.html</guid>
										<title>Sangoma Handsets Default login</title>
										<link>https://kb.ic.uk/article/sangoma-handsets-default-login-164.html</link>
										<description><![CDATA[The default login details for a default Sangoma handset is; Username: admin Password: admin This should be the default password for handsets out of the box or after a factory reset, please note that these handsets support zero touch and if purchased...]]></description>

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										<guid>https://kb.ic.uk/article/distinctive-ring-different-ringing-for-types-of-calls-134.html</guid>
										<title>Distinctive Ring - Different ringing for types of calls</title>
										<link>https://kb.ic.uk/article/distinctive-ring-different-ringing-for-types-of-calls-134.html</link>
										<description><![CDATA[  Making your phones ring differently depending on who is calling If you want to have different types of calls cause different ringing then this is actually a function of the handset and not the system however there is a way to have the system...]]></description>

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										<guid>https://kb.ic.uk/article/enhanced-reporting-and-wallboarding-169.html</guid>
										<title>Enhanced Reporting and Wallboarding</title>
										<link>https://kb.ic.uk/article/enhanced-reporting-and-wallboarding-169.html</link>
										<description><![CDATA[Enhanced CDR Reporting &amp; Wallboards Frequently asked Question "can it do this report with X Y Z"? The phone system itself has a basic CDR reporting system and people always ask for a report with very specific items in. There are a number of ways...]]></description>

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										<guid>https://kb.ic.uk/article/pickup-another-ringing-phone-160.html</guid>
										<title>Pickup another ringing phone</title>
										<link>https://kb.ic.uk/article/pickup-another-ringing-phone-160.html</link>
										<description><![CDATA[Call Pickup and Directed Call Pickup If you want to pickup another ringing extension there are a number of ways to do this, some of the options are listed below; BLF Keys Program a handset key using the UCP to monitor someone&#039;s extension, when a...]]></description>

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										<guid>https://kb.ic.uk/article/change-caller-id-on-internal-calls-154.html</guid>
										<title>Change Caller ID on internal calls</title>
										<link>https://kb.ic.uk/article/change-caller-id-on-internal-calls-154.html</link>
										<description><![CDATA[ Can I change the Caller ID ( CID ) on internal calls? You can dictate what caller ID is presented for calls to the outside world (via a trunk) and thus present your group or department telephone number rather than your DDI and this is the default...]]></description>

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										<guid>https://kb.ic.uk/article/change-transfer-mode-on-blf-key-on-sangoma-handsets-181.html</guid>
										<title>Change transfer mode on BLF key on Sangoma Handsets</title>
										<link>https://kb.ic.uk/article/change-transfer-mode-on-blf-key-on-sangoma-handsets-181.html</link>
										<description><![CDATA[Change transfer mode on BLF key on Sangoma Handsets By default pressing a BLF key (or Line key as it may be referred to, or indeed the button with lights on...) where the button has been set to BLF and an extension listed this will just start a call....]]></description>

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										<guid>https://kb.ic.uk/article/installing-ic-talk-hc-on-your-own-hardware-vm-software-only-192.html</guid>
										<title>Installing IC-talk HC on your own hardware / VM (software only)</title>
										<link>https://kb.ic.uk/article/installing-ic-talk-hc-on-your-own-hardware-vm-software-only-192.html</link>
										<description><![CDATA[Installing IC-talk HC on your own hardware / VM  This is for the software only supply and licence and requires a valid support contract.  First please ensure you have a decent connection to the Internet and sufficient drive space and storage. ...]]></description>

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										<guid>https://kb.ic.uk/article/site-failover-211.html</guid>
										<title>Site failover</title>
										<link>https://kb.ic.uk/article/site-failover-211.html</link>
										<description><![CDATA[In the case of a site failure, for instance connectivity issues or issues with the phones at a site, you can setup a failover with ring groups or call queues. Log into the PBX on its web URL Once logged in, you are looking for either ring groups or...]]></description>

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										<guid>https://kb.ic.uk/article/how-to-enable-users-to-access-call-recordings-171.html</guid>
										<title>How to enable users to access call recordings</title>
										<link>https://kb.ic.uk/article/how-to-enable-users-to-access-call-recordings-171.html</link>
										<description><![CDATA[How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so...]]></description>

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										<guid>https://kb.ic.uk/article/out-of-hours-messages-diverting-165.html</guid>
										<title>Out of hours messages / diverting</title>
										<link>https://kb.ic.uk/article/out-of-hours-messages-diverting-165.html</link>
										<description><![CDATA[Out of hours controls There are many ways to accomplish out of hours controls and here this FAQ will cover a couple of possibilities and the steps you should consider, the final results are entirely up to you as is the final destination or call...]]></description>

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										<guid>https://kb.ic.uk/article/caller-id-issues-base-number-instead-of-ddi-being-seen-172.html</guid>
										<title>Caller ID Issues - Base Number Instead of DDI being seen</title>
										<link>https://kb.ic.uk/article/caller-id-issues-base-number-instead-of-ddi-being-seen-172.html</link>
										<description><![CDATA[Caller ID Issues - Base Number Instead of DDI being seen We have seen a couple of providers occasionally appear to be using the base telephone number instead of the Caller ID when making outbound calls. IC can set a base number for you on the SIP...]]></description>

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										<guid>https://kb.ic.uk/article/how-to-change-phone-clocks-221.html</guid>
										<title>How to change phone clocks</title>
										<link>https://kb.ic.uk/article/how-to-change-phone-clocks-221.html</link>
										<description><![CDATA[Phones get their clocks from network time servers (NTP). However you will need to adjust your phones for daylight savings. login to you ic-talk HC deployment  Go into the settings &gt; endpoint manager Open up the right-hand floating menu. Select the...]]></description>

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