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<title>Home - All Categories - Telephony &amp; Systems  - IC-talk 3 Cloud Phone System  - Site / Company Features  </title>
<link>https://kb.ic.uk/category/telephony-systems/ic-talk-3-cloud-phone-system/site-company-features/71/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
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										<guid>https://kb.ic.uk/article/music-on-hold-312.html</guid>
										<title>Music on Hold</title>
										<link>https://kb.ic.uk/article/music-on-hold-312.html</link>
										<description><![CDATA[Music on Hold Description The Music On Hold Feature allows a Group or Company Administrator to set up and maintain an audio source that can be broadcast to held callers in various scenarios. For example, Call Park and Call Hold etc. You can use the...]]></description>

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										<guid>https://kb.ic.uk/article/contacts-central-user-phone-book-281.html</guid>
										<title>Contacts / Central User Phone Book</title>
										<link>https://kb.ic.uk/article/contacts-central-user-phone-book-281.html</link>
										<description><![CDATA[Contacts / Central User Phone Book     Physical Handset Phone Books  Most physical handsets are capable of storing your contacts BUT these will be local to that 1 handset only and if you reset or change the handset you will lose them. For a more...]]></description>

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										<guid>https://kb.ic.uk/article/group-calling-line-id-316.html</guid>
										<title>Group Calling Line ID</title>
										<link>https://kb.ic.uk/article/group-calling-line-id-316.html</link>
										<description><![CDATA[Group Calling Line ID Description Use the Group Calling Line ID feature if you want to use a single Calling Line Identity for:-  All Users within a given Site A Group of Users within a given Site (e.g. sales department, HSIPT Trunking Users)  If you...]]></description>

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										<guid>https://kb.ic.uk/article/hunt-group-plus-351.html</guid>
										<title>Hunt Group Plus</title>
										<link>https://kb.ic.uk/article/hunt-group-plus-351.html</link>
										<description><![CDATA[Hunt Group Plus Description Hunt Group Plus adds enhanced call forwarding functions when applied to the selected Hunt Group through the Business Portal. Function The enhanced functionality allows greater flexibility in how a Hunt Group can be...]]></description>

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										<guid>https://kb.ic.uk/article/hunt-groups-342.html</guid>
										<title>Hunt Groups</title>
										<link>https://kb.ic.uk/article/hunt-groups-342.html</link>
										<description><![CDATA[Hunt Groups Description The Hunt Group feature processes high volumes of incoming calls received by a single phone number by distributing them among a specific set of Users assigned to the Hunt Group. Based on the configured call distribution ...]]></description>

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										<guid>https://kb.ic.uk/article/voice-recording-site-354.html</guid>
										<title>Voice Recording (Site)</title>
										<link>https://kb.ic.uk/article/voice-recording-site-354.html</link>
										<description><![CDATA[Voice Recording Description The Voice Recording Site setting enables an administrator to bulk disable User/s from changing/over-riding their Voice Recording controls. Function An administrator is able to select a recording policy from one of the...]]></description>

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										<guid>https://kb.ic.uk/article/series-completion-302.html</guid>
										<title>Series Completion</title>
										<link>https://kb.ic.uk/article/series-completion-302.html</link>
										<description><![CDATA[Series Completion Description The Series Completion feature allows you to create a “call forward busy chain” that handles calls to lines that are busy by hunting for a free line using a specified, ordered list of Users. When it encounters a call...]]></description>

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										<guid>https://kb.ic.uk/article/authorization-codes-290.html</guid>
										<title>Authorization Codes</title>
										<link>https://kb.ic.uk/article/authorization-codes-290.html</link>
										<description><![CDATA[Authorization Codes Description The Authorization Code Feature allows the Group or Company Administrator to select specific Users who must enter a valid Authorization Code, when making a call outside the Site. Calls will not proceed if the...]]></description>

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										<guid>https://kb.ic.uk/article/account-codes-286.html</guid>
										<title>Account Codes</title>
										<link>https://kb.ic.uk/article/account-codes-286.html</link>
										<description><![CDATA[Description The Account Code Feature allows the Users to assign certain calls outside of the Site a specified Account Code for tracking and auditing purposes. For example, if you want to track long distance calls in order to charge them to certain...]]></description>

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										<guid>https://kb.ic.uk/article/call-capacity-management-299.html</guid>
										<title>Call Capacity Management</title>
										<link>https://kb.ic.uk/article/call-capacity-management-299.html</link>
										<description><![CDATA[Call Capacity Management Description The Call Capacity Management feature can be used to control the call traffic associated with a specific Site and/or group of Users by limiting the number of concurrent calls that can be made to or from the Site....]]></description>

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										<guid>https://kb.ic.uk/article/custom-ringback-group-293.html</guid>
										<title>Custom Ringback Group</title>
										<link>https://kb.ic.uk/article/custom-ringback-group-293.html</link>
										<description><![CDATA[Custom Ringback Group Description This feature allows a Site to play alternative audio to all calls made to the Sites Users and Hunt Groups.  This replaces the traditional ringing audio that the user would hear. Function This feature is useful when...]]></description>

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										<guid>https://kb.ic.uk/article/call-director-site-322.html</guid>
										<title>Call Director (Site)</title>
										<link>https://kb.ic.uk/article/call-director-site-322.html</link>
										<description><![CDATA[Call Director Description Call Director is a fixed-mobile convergence (FMC) solution that allows users to make and receive calls using one number on any device and move calls between devices. Function The Call Director user feature allows the user to...]]></description>

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										<guid>https://kb.ic.uk/article/auto-attendants-296.html</guid>
										<title>Auto Attendants</title>
										<link>https://kb.ic.uk/article/auto-attendants-296.html</link>
										<description><![CDATA[Auto Attendants Description A 1 level Auto Attendant is available as standard for every Site created and if an additional layer is required, then an add-on can be ordered by a CP Administrator in Business Zones. The Auto Attendant feature serves as...]]></description>

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										<guid>https://kb.ic.uk/article/configurable-feature-access-codes-335.html</guid>
										<title>Configurable Feature Access Codes</title>
										<link>https://kb.ic.uk/article/configurable-feature-access-codes-335.html</link>
										<description><![CDATA[Configurable Feature Access Codes Description IC-Talk 3 allows the Group or Company Administrator to select the Feature Access Codes (FAC) used to activate, deactivate, and configure various features. This may be required to duplicate functions Users...]]></description>

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										<guid>https://kb.ic.uk/article/configurable-extension-dialling-291.html</guid>
										<title>Configurable Extension Dialling</title>
										<link>https://kb.ic.uk/article/configurable-extension-dialling-291.html</link>
										<description><![CDATA[Configurable Extension Dialling Description The Configurable Extension Dialling feature provides the ability to map a User&rsquo;s DDI or public directory number to a unique extension to allow abbreviated extension only dialling between the Users of...]]></description>

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										<guid>https://kb.ic.uk/article/time-schedules-305.html</guid>
										<title>Time Schedules</title>
										<link>https://kb.ic.uk/article/time-schedules-305.html</link>
										<description><![CDATA[Time Schedules Description The Time Schedule feature can be used to define Time Schedules that can be applied to the features used by the Site. The Time Schedules you create for a Site are visible to and can be used by its Site features and End Users...]]></description>

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										<guid>https://kb.ic.uk/article/calling-plans-332.html</guid>
										<title>Calling Plans</title>
										<link>https://kb.ic.uk/article/calling-plans-332.html</link>
										<description><![CDATA[Calling Plans Description The Calling Plan feature allows the Group or Company Administrator to restrict the type of calls Users can make and/or receive. Calling Plans can be applied to both incoming and outgoing calls. The Calling Plan service...]]></description>

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										<guid>https://kb.ic.uk/article/group-paging-307.html</guid>
										<title>Group Paging</title>
										<link>https://kb.ic.uk/article/group-paging-307.html</link>
										<description><![CDATA[Group Paging Description Group Paging is effectively a tannoy type service that enables a message to be sent/paged to multiple users/devices.  This is different to Push-to-Talk which is a one to one paging service only. Function With Group Paging...]]></description>

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										<guid>https://kb.ic.uk/article/call-pickup-groups-site-313.html</guid>
										<title>Call Pickup Groups (Site)</title>
										<link>https://kb.ic.uk/article/call-pickup-groups-site-313.html</link>
										<description><![CDATA[Call Pickup Groups Description The Call Pickup feature allows Users to answer any ringing call within their Call-Pickup Group. A Call-Pickup Group is defined by the Group or Company Administrator and is defined as a subset of the Users in the Site...]]></description>

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										<guid>https://kb.ic.uk/article/device-management-information-337.html</guid>
										<title>Device Management (Information)</title>
										<link>https://kb.ic.uk/article/device-management-information-337.html</link>
										<description><![CDATA[Device Management (Information) Description The Device Management feature provides the Group or Company Administrator with an inventory of all Devices in a Site and the ability to manage and customize these devices. These Devices may include...]]></description>

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										<guid>https://kb.ic.uk/article/auto-attendant-plus-298.html</guid>
										<title>Auto Attendant Plus</title>
										<link>https://kb.ic.uk/article/auto-attendant-plus-298.html</link>
										<description><![CDATA[Auto Attendant Plus Description Auto Attendant Plus adds enhanced call forwarding functions when applied to the selected Auto Attendants through the Business Portal. Function The enhanced functionality allows greater flexibility in how an Auto...]]></description>

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										<guid>https://kb.ic.uk/article/voicemail-site-317.html</guid>
										<title>Voicemail (Site)</title>
										<link>https://kb.ic.uk/article/voicemail-site-317.html</link>
										<description><![CDATA[Voicemail (Site) Description The Voicemail Site feature allows the CP Administrator to configure whether Voicemail is enabled or disabled for each Site, regardless of whether the User has this feature in their license pack.  In addition where...]]></description>

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										<guid>https://kb.ic.uk/article/call-logging-325.html</guid>
										<title>Call Logging</title>
										<link>https://kb.ic.uk/article/call-logging-325.html</link>
										<description><![CDATA[Call Logging Description Call Logging is a set of call analysis features in the Business Portal that allow CPs, Company Administrators and Site/Group Administrators to view and analyse call logging information. Accessing Call Logging Call Logging is...]]></description>

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										<guid>https://kb.ic.uk/article/site-intercept-303.html</guid>
										<title>Site Intercept</title>
										<link>https://kb.ic.uk/article/site-intercept-303.html</link>
										<description><![CDATA[Site Intercept Description Typically this feature allows calls routed to a line that has been decommissioned to be intercepted with an informative announcement and alternate routing options (for example, “This number is no longer in service. To...]]></description>

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										<guid>https://kb.ic.uk/article/call-park-301.html</guid>
										<title>Call Park</title>
										<link>https://kb.ic.uk/article/call-park-301.html</link>
										<description><![CDATA[Call Park Description The Call Park feature allows a User to suspend, or &lsquo;park&rsquo;, a call for an extended period of time. During this time, the User can freely make and receive other calls and invoke other features without limitation. When...]]></description>

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										<guid>https://kb.ic.uk/article/my-room-bridge-304.html</guid>
										<title>My Room Bridge</title>
										<link>https://kb.ic.uk/article/my-room-bridge-304.html</link>
										<description><![CDATA[My Room Bridge Description My Room Audio Conferencing provides Personal Audio Conferencing for up to 8 attendees per conference. It is a reservation-less audio conferencing service that can be accessed from any phone, anywhere. You conduct the...]]></description>

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										<guid>https://kb.ic.uk/article/holiday-schedules-308.html</guid>
										<title>Holiday Schedules</title>
										<link>https://kb.ic.uk/article/holiday-schedules-308.html</link>
										<description><![CDATA[Holiday Schedules Description As a Group or Company Administrator, you can define Holiday Schedules that can be associated with the Auto Attendant feature, or use the default ones we have created. Create a Holiday Schedule if you intend to configure...]]></description>

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