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										<title>Call Centres (Agent)</title>
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										<guid>https://kb.ic.uk/article/automatic-callback-287.html</guid>
										<title>Automatic Callback</title>
										<link>https://kb.ic.uk/article/automatic-callback-287.html</link>
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										<guid>https://kb.ic.uk/article/call-director-297.html</guid>
										<title>Call Director</title>
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										<guid>https://kb.ic.uk/article/go-integrator-db-crm-connect-328.html</guid>
										<title>Go Integrator DB-CRM Connect</title>
										<link>https://kb.ic.uk/article/go-integrator-db-crm-connect-328.html</link>
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										<guid>https://kb.ic.uk/article/do-not-disturb-user-324.html</guid>
										<title>Do Not Disturb (User)</title>
										<link>https://kb.ic.uk/article/do-not-disturb-user-324.html</link>
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										<guid>https://kb.ic.uk/article/shared-call-appearance-20-multiple-call-arrangement-347.html</guid>
										<title>Shared Call Appearance 20 &amp; Multiple Call Arrangement</title>
										<link>https://kb.ic.uk/article/shared-call-appearance-20-multiple-call-arrangement-347.html</link>
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										<guid>https://kb.ic.uk/article/sequential-ring-344.html</guid>
										<title>Sequential Ring</title>
										<link>https://kb.ic.uk/article/sequential-ring-344.html</link>
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										<guid>https://kb.ic.uk/article/pre-alerting-announcement-336.html</guid>
										<title>Pre- alerting Announcement</title>
										<link>https://kb.ic.uk/article/pre-alerting-announcement-336.html</link>
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										<guid>https://kb.ic.uk/article/calling-line-id-delivery-external-calling-line-id-delivery-318.html</guid>
										<title>Calling Line ID Delivery-External Calling Line ID Delivery</title>
										<link>https://kb.ic.uk/article/calling-line-id-delivery-external-calling-line-id-delivery-318.html</link>
										<description><![CDATA[]]></description>

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										<guid>https://kb.ic.uk/article/call-park-267.html</guid>
										<title>Call Park</title>
										<link>https://kb.ic.uk/article/call-park-267.html</link>
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