By default, the voicemail message will be a standard message, but users have the option to create and use a custom greeting for their voicemail inbox. This allows the user to provide a custom message for their callers.
Details for the configuration of voicemail functionality via the business portal can be found in the following guides:
Company admin guide
End user guide
On most handsets you also have the opportunity to record a personal greeting by navigating through a menu on the phone and speaking into the phone.
For information on how to access your voicemail inbox and set up a personalised greeting for voicemail, please refer to the manufacturer's guides.
The following article details where manufacturer's guides can be located: