IC Knowledge Base
Broadband / IC-Air Articles RSS Feed
Wireshark Trace for Fault Finding
Viewed 276 times since Tue, Jul 25, 2017
How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties.... Read More
BT Terminology
Viewed 233 times since Fri, Jul 21, 2017
  You may see BT engineers moving "E side" or "D side" connections. Here's a note about them.. E-SIDE (Exchange Side) - Exchange to PCP D-SIDE (Distribution Side) - PCP to Customers PremisesThe "PCP" is the "Primary Connection Point". These are... Read More
Cables and Wiring
Viewed 215 times since Tue, Jul 25, 2017
  Cables Cabling RJ45 RJ21 MSAN We use 568B for almost everything ethernet Standard networking connectors for Ethernet connections. Rumor has it that only the “A” standard is accepted for government work and the “B” standard is being... Read More
Connectors
Viewed 187 times since Tue, Jul 25, 2017
Connectors From Internet Central     Fibre Connectors   Copper Ethernet Connectors  RJ45 Plugs and RJ45 Socket / Keystone Jack   Power Connectors Plug - Connector Socket - Inlet IEC-320 Appliance Connectors IEC-60320 electrical appliance... Read More
Internet Central DNS Server Settings
Viewed 164 times since Fri, Jul 28, 2017
What DNS server settings should I be using? IC provides recursive or caching name servers for you to use. You can use these from any IC supplied connection. (They are for IC customers only, not the world to use)  Location   IPv4 Address   ... Read More
How to flush the DNS Cache on a variety of platforms
Viewed 147 times since Fri, Jul 28, 2017
How to flush the DNS Cache     Clear Chrome DNS Cache Chrome has internal DNS Cache, separate to the operating system # Browse to... chrome://net-internals/#dns and click 'Clear host cache'# Browse to... chrome://net-internals/#sockets... Read More
PPPoE Discovery Stages
Viewed 85 times since Mon, Aug 7, 2017
PPPoE stages The PPPoE has two distinct stages: PPPoE discovery Since traditional PPP connections are established between two end points over a serial link or over an ATM virtual circuit that has already been established during dial-up, all PPP... Read More
Decibels in the context of ADSL
Viewed 74 times since Tue, Jul 25, 2017
The decibel The decibel is a logarithmic unit which specifies the ratio of two powers. It was devised by the Bell Telephone Company to simplify calculations of gain and loss in cascaded transmission systems. The original unit was the Bel, and they... Read More
No Internet Connection / Access
Viewed 72 times since Wed, Jul 26, 2017
1 - DO YOU HAVE A DIAL TONE? Yes - Proceed to section twoNo - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them.2 - IS THE ROUTER/MODEM POWER LIGHT ON? Yes - Proceed to... Read More
10 Day Training Period
Viewed 72 times since Wed, Jul 26, 2017
All new connections or following a service change / re-grade / support request will enter into a 10 day stabilisation period, during this time your connection speed will vary dramatically while the systems calculate the best and optimal speed and... Read More
I can’t connect to the Internet
Viewed 67 times since Thu, Jul 27, 2017
This guide applies to telephone based broadband connections 1 - DO YOU HAVE A DIAL TONE? Yes - Proceed to section twoNo - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them... Read More
Slow Speed Broadband
Viewed 60 times since Wed, Jul 26, 2017
If you are reporting a slow speed issue on the ADSL "Max" products, please be aware that we can only raise faults with BT if they're consistantly less than 288Kbps. The specifications received from BT state only that the "Max" product will... Read More
Modems Vs Routers
Viewed 60 times since Tue, Aug 22, 2017
Modems Vs RoutersThe Basics Modems A Modem will convert data for a router so it can send the data to another network. A broadband modem allows data to be sent down a phone line.An IC-Air radio is also a modem as it allows data to be sent over the air... Read More
Intermittant Broadband Connection
Viewed 59 times since Wed, Jul 26, 2017
If you're having intermitted connection faults with your broadband read our guide for handy hints on troubleshooting. 1. About intermittent connection faults If your broadband connection comes and goes, seemingly at random intervals, you have an... Read More
Packet Loss
Viewed 58 times since Wed, Jul 26, 2017
Packet Loss Packet Loss How to see it, when is it normal and when is it not. Helpfully, BT don't easily accept packet loss as an issue. Packet loss occurs when network traffic is sent down a link and for a number of reasons does not get to the... Read More
Interference / REIN
Viewed 53 times since Wed, Jul 26, 2017
Internet Central would like to bring to your attention an issue that can be related to intermittent broadband connections. REIN is a form of interference generated by another source not necessarily in your premises, this can range from general... Read More
I have a new ADSL Max service and am experiencing some short breaks and slow-downs in my connection. Why is this?
Viewed 49 times since Thu, Jul 27, 2017
During the first 10 days following your upgrade, your line will go through an adjustment period. This is designed to give you the best service possible on your line. As a result of this testing there may be a number of times during the day when your... Read More
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners