IC Knowledge Base

Annex - Line & Calls Terms

Terms & Conditions Annex

Lines & Calls Services

Service Specific Terms and Conditions for Lines & Calls services provided by the Company

1. Definitions - additional to those in the Main Terms and Conditions

  1. "BT" means British Telecommunications Plc.
  2. "PSTN" means the Public Switched Telephone Network
  3. "Customer Equipment" means any equipment, the property of the Customer or rented by the Customer from a third party, connected to the public telephone network and used by the Customer in order to use the Service.
  4. "Minimum Period"  means the minimum period during which Service is provided as agreed during the ordering process with the Company.
  5. "Network" means a telephone network over which service is provided.
  6. "Number" means the telephone line(s) and or CLI(s) over which Service is provided to the Customer.
  7. "Service" includes previously defined services with the addition of PSTN line rental, direct or indirect access telecommunication service including but not limited to calls and numbering services.
  8. "Usage Charges" means the charges made by the Company to the Customer for use or the provision of the Service.

2. The Company will procure Service to the Customer as detailed on the order. The Company, or its principles may at time to time without notice vary the Service for technical, operational or other reasons within its entire discretion.

3. The Company will use reasonable endeavours to procure a continuous high quality Service in accordance with our SLA's and the Customers chosen / purchased service levels.

4. The Company will use reasonable endeavours to report to its principles any fault on the Network, which is reported to it by the Customer. The Company shall not be liable to the Customer for any losses incurred as a result of any interruption to the Service.

5. If a fault is caused by the Customer Equipment, by breach of this Agreement by the Customer, or by the Customer's negligence, or if a fault occurs on the Customer's premises or land, then the Company may recover all reasonable costs incurred from the Customer.

6. Missed appointments, in the event that a visit is required to the Customer's premises for any reason an appointment will be advised, if this appointment is missed by the Customer then a missed appointment charge will be added to the Customer's monthly bill to cover expenses incurred.

7. Where a fault is reported by the Customer and engineers are despatched to the Customer's premises and the fault is determined to be within the Customers control and responsibility then the Customer accepts liability for the costs associated with the engineer call out at the current prevailing rate from either the Company or its chosen services provider. This charge will be automatically added to the Customer's account and be collected during the next billing run.

8. The Company shall be entitled to suspend Service in order to maintain or improve the Network or if obliged to do so by virtue of any direction or request from any Government Department, Emergency Service, Regulatory or Administrative Authority, or by its principles, or for any other reason whatsoever. The Company will use reasonable endeavours to give the Customer notice of such suspension as reasonably practicable normally via the support section of the IC website.

9. The Company shall not be liable to pay any termination fees or other charges payable to the Customer's previous supplier(s) of telecommunications services. The Company will assume that the Customer is free to move any / all of its services to the Company and has the authority and permission to do so, the Customer indemnifies the Company against any subsequent claims or losses that may result.

10. The Customer undertakes to;

  1. Use the service in accordance with the reasonable instructions of the Company or its principles.
  2. Not to use the Service in any improper or unlawful manner or in any manner which may cause offence.
  3. To allow the Company or its duly appointed agents access to the Customer's premises for the purposes of installation, programming and maintenance, or for any other reason whatsoever
  4. To ensure that the Customer Equipment is in good working order and is maintained by a competent maintainer or service provider.
  5. To use only BABT approved Customer Equipment, all Customer Equipment must comply with all relevant legislation relating to its use from time to time.
  6. To pay for all Service provided by the Company within the time limits and in the manner set out in our Main Terms and Conditions and be responsible for the usage of the Service, whether the use of the Service has been authorised by the Customer or not, and the customer agrees that the Company is not obliged to monitor the levels of usage and/or report on unusual usage patterns.
  7. To inform the Company, giving at least 30 days written notice, of any changes in details of the Customer including change of address.
  8. Not to in any way whatsoever modify the programming of the Customer Equipment where the Customer Equipment has been programmed by the Company.
  9. Not to in any way whatsoever, cause calls to be routed over any networks, other than the Network without prior permission being granted by the Company.
  10. At the Customers own expense, to terminate any existing contracts with alternative suppliers following the transfer of services the to the Company which are similar or replaced by the Companies services.
  11. Not to enter into any contracts with alternative suppliers to provide the Customer with services which are similar to the Service or intended replacements for the Service whilst still within the Minimum Term.
  12. To provide the Company with explicit consent to allow telecommunication service providers, including BT, to disclose relevant information about the Customer to the Company.
  13. Not to claim ownership rights over any Number, nor attempt to sell or agree to transfer any Number provided to it.
  14. To comply with current UK legislation in the use of telecommunications services.

Document Revision 1.0 - 10-01-2012

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Annex - IP Transit / Internet Access
Viewed 612 times since Thu, Oct 26, 2017
Annex - SIP Trunks
Viewed 722 times since Fri, Sep 29, 2017
Annex - Domain Name Services
Viewed 958 times since Mon, Jul 24, 2017
Annex - System in a box terms
Viewed 620 times since Tue, Jul 25, 2017
Annex - IC-air Terms
Viewed 622 times since Tue, Jul 25, 2017
Annex - Broadband Services
Viewed 388 times since Fri, Nov 24, 2017
Annex - Fortigate Support
Viewed 100 times since Wed, Aug 29, 2018
Annex - Continuous Data Protection
Viewed 350 times since Thu, Nov 23, 2017
Annex - Ethernet Services
Viewed 924 times since Tue, Jul 25, 2017
Annex - IC-Talk HC
Viewed 661 times since Fri, Sep 29, 2017
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners