IC Knowledge Base

Out of office site intercept

Only enable this at the time you want it on, so if you are away at Easter, and want to set it at 5PM. You must do this before you leave at that time

First off, you need to get the correct file type. The IPVS platform accepts the file type of CCITT u-Law WAV with 8kHz, 8Bit, Mono attributes that is no greater than 1000kb

Once you have your file, log into the business portal at https://portal.yourservices.co.uk/businessportal and sign in with your username/password.

When you are logged in, search for the site you wish to upload the Hold music to or just hit the search button, to show all sites in your company and select the appropriate one.

Once the site is selected, click the features tab



You are then looking for "site intercept", select configure.

You want to turn on site intercept, and select use personal announcement if you have your own Audio file, this will present callers with the Audio file who call.

If you do not use the personal announcement, it will simply do nothing with the call.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Common Questions FAQs
Viewed 2023 times since Tue, Jul 25, 2017
Compatible Routers and Firewalls - old for reference
Viewed 1729 times since Tue, Jul 25, 2017
Approved Equipment List v.36
Viewed 1773 times since Tue, Jul 25, 2017
Moving or configuring a phone to a user on IPVS
Viewed 1323 times since Wed, Sep 19, 2018
Wireshark Trace for Fault Finding
Viewed 6766 times since Tue, Jul 25, 2017
Diverting hunt group numbers on IPVS
Viewed 1601 times since Thu, Dec 14, 2017
IPVS Auto Attendant Message Setup
Viewed 1271 times since Wed, Dec 12, 2018
Voicemail in IPVS
Viewed 1699 times since Thu, Dec 14, 2017
Changing IPVS on-hold music
Viewed 1446 times since Fri, Dec 1, 2017
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners