IC Knowledge Base

Changing IPVS on-hold music

Changing on-hold music

First off, you need to get the correct file type. The IPVS platform accepts the file type of CCITT u-Law WAV with 8kHz, 8Bit, Mono attributes that is no greater than 1000kb

Once you have your file, log into the business portal at https://portal.yourservices.co.uk/businessportal and sign in with your username/password.

When you are logged in, search for the site you wish to upload the Hold music to or just hit the search button, to show all sites in your company and select the appropriate one.

Once the site is selected, click the features tab


You want to select configure on Music on hold.


When in here. You want to click choose file, and select the file you saved on your PC, then hit save.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Diverting hunt group numbers on IPVS
Viewed 2190 times since Thu, Dec 14, 2017
Common Questions FAQs
Viewed 2605 times since Tue, Jul 25, 2017
Wireshark Trace for Fault Finding
Viewed 9321 times since Tue, Jul 25, 2017
Approved Equipment List v.36
Viewed 2764 times since Tue, Jul 25, 2017
IPVS Auto Attendant Message Setup
Viewed 1820 times since Wed, Dec 12, 2018
Out of office site intercept
Viewed 2066 times since Tue, Dec 5, 2017
Voicemail in IPVS
Viewed 2425 times since Thu, Dec 14, 2017
Compatible Routers and Firewalls - old for reference
Viewed 2405 times since Tue, Jul 25, 2017
Moving or configuring a phone to a user on IPVS
Viewed 1913 times since Wed, Sep 19, 2018
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners