IC Knowledge Base

IPVS Auto Attendant Message Setup

When setting up a message to play on an Auto Attendant. You need to make sure of two things.

  • The file format of the message needs to be CCITT u-Law WAV with 8kHz, 8Bit, Mono attributes.
  • The file size needs to be 1000KB or less. It will not work if any bigger than this.

 

  1. Firstly, open up the Business Portal and login with your username and password.
  2. Find the customer and select the correct site.
  3. Select Features on the left
  4. Select Configure on the Auto Attendant tab at the top
  5. Select the main number
  6. Depending on what the customer wants, select "after Hours" or "Business Hours" on the left hand side.
  7. Click browse next to upload personal greeting and enter the file they sent over.
  8. Click save and call the number to test that the message is in effect.

 

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Common Questions FAQs
Viewed 2023 times since Tue, Jul 25, 2017
Wireshark Trace for Fault Finding
Viewed 6766 times since Tue, Jul 25, 2017
Moving or configuring a phone to a user on IPVS
Viewed 1323 times since Wed, Sep 19, 2018
Voicemail in IPVS
Viewed 1699 times since Thu, Dec 14, 2017
Approved Equipment List v.36
Viewed 1772 times since Tue, Jul 25, 2017
Diverting hunt group numbers on IPVS
Viewed 1601 times since Thu, Dec 14, 2017
Compatible Routers and Firewalls - old for reference
Viewed 1729 times since Tue, Jul 25, 2017
Changing IPVS on-hold music
Viewed 1446 times since Fri, Dec 1, 2017
Out of office site intercept
Viewed 1502 times since Tue, Dec 5, 2017
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners