I have a new ADSL Max service and am experiencing some short breaks and slow-downs in my connection. Why is this?
Article ID: 83 | Rating: Unrated | Last Updated: Thu, Jul 27, 2017 at 10:07 AM
During the first 10 days following your upgrade, your line will go through an adjustment period. This is designed to give you the best service possible on your line. As a result of this testing there may be a number of times during the day when your line changes speed. This may cause your connection to the Internet to freeze for up to a minute.
We recommend you do not call the Helpdesk unless your service has been down for over an hour. Even after the initial 10 day period, your service may occasionally adjust so that you are connected to the local exchange at the highest reliable speed for your line.
Remember, with Internet Central ADSL there is a dedicated support team to answer your call and no low usage caps. Each ADSL line also gets a static IP address included within the price.
Posted by:
Jonathan - Thu, Jul 27, 2017 at 10:07 AM. This article has been viewed 3018 times.
Filed Under:
Broadband / IC-Air
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Related Articles
Connectors
Viewed 11175 times since Tue, Jul 25, 2017
Internet Central DNS Server Settings
Viewed 8690 times since Fri, Jul 28, 2017
Packet Loss
Viewed 3825 times since Wed, Jul 26, 2017
Wireshark Trace for Fault Finding
Viewed 9960 times since Tue, Jul 25, 2017
Modems Vs Routers
Viewed 3500 times since Tue, Aug 22, 2017
Cables and Wiring
Viewed 22969 times since Tue, Jul 25, 2017
PPPoE Discovery Stages
Viewed 9165 times since Mon, Aug 7, 2017
Speed Testing your connection.
Viewed 3566 times since Mon, Aug 24, 2020
BT Terminology
Viewed 29921 times since Fri, Jul 21, 2017
10 Day Training Period
Viewed 3106 times since Wed, Jul 26, 2017