I have a new ADSL Max service and am experiencing some short breaks and slow-downs in my connection. Why is this?
Article ID: 83 | Rating: Unrated | Last Updated: Thu, Jul 27, 2017 at 10:07 AM
During the first 10 days following your upgrade, your line will go through an adjustment period. This is designed to give you the best service possible on your line. As a result of this testing there may be a number of times during the day when your line changes speed. This may cause your connection to the Internet to freeze for up to a minute.
We recommend you do not call the Helpdesk unless your service has been down for over an hour. Even after the initial 10 day period, your service may occasionally adjust so that you are connected to the local exchange at the highest reliable speed for your line.
Remember, with Internet Central ADSL there is a dedicated support team to answer your call and no low usage caps. Each ADSL line also gets a static IP address included within the price.
Posted by:
Jonathan - Thu, Jul 27, 2017 at 10:07 AM. This article has been viewed 3005 times.
Filed Under:
Broadband / IC-Air
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Related Articles
Cables and Wiring
Viewed 22876 times since Tue, Jul 25, 2017
Intermittent Broadband Connection
Viewed 3519 times since Wed, Jul 26, 2017
Connectors
Viewed 11109 times since Tue, Jul 25, 2017
Slow Speed Broadband
Viewed 3645 times since Wed, Jul 26, 2017
Wireshark Trace for Fault Finding
Viewed 9906 times since Tue, Jul 25, 2017
Speed Testing your connection.
Viewed 3524 times since Mon, Aug 24, 2020
No Internet Connection / Access
Viewed 3231 times since Wed, Jul 26, 2017
Internet Central DNS Server Settings
Viewed 8653 times since Fri, Jul 28, 2017
Decibels in the context of ADSL
Viewed 4116 times since Tue, Jul 25, 2017
Packet Loss
Viewed 3810 times since Wed, Jul 26, 2017