IC Knowledge Base

Interference / REIN

Internet Central would like to bring to your attention an issue that can be related to intermittent broadband connections.

REIN is a form of interference generated by another source not necessarily in your premises, this can range from general appliances to Christmas lights.

You may think that christmas lights is extreme however the majority of the calls we take regarding these faults do generally occur around the christmas period and DO relate to certain christmas lights which is why I have mentioned this is in the article.
If an engineer is required we remind customers that the service provider (i.e Internet Central) is not responsible for this and neither are BT hence the fact that this is not included in the 40 hour standard target and 24 hour enhanced care target adhered to by BT.

This is because REIN issues are extremely difficult to resolve as the source although very local, could be coming from other premises.
We will however liase with BT to keep the customer as updated as possible as these faults can be very frustrating both for the customer and the provider.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
No Internet Connection / Access
Viewed 2572 times since Wed, Jul 26, 2017
Slow Speed Broadband
Viewed 2850 times since Wed, Jul 26, 2017
I can’t connect to the Internet
Viewed 2302 times since Thu, Jul 27, 2017
BT Terminology
Viewed 18309 times since Fri, Jul 21, 2017
Wireshark Trace for Fault Finding
Viewed 7740 times since Tue, Jul 25, 2017
Cables and Wiring
Viewed 17191 times since Tue, Jul 25, 2017
Viewed 8004 times since Tue, Jul 25, 2017
Speed Testing your connection.
Viewed 1997 times since Mon, Aug 24, 2020
Packet Loss
Viewed 2935 times since Wed, Jul 26, 2017
PPPoE Discovery Stages
Viewed 7957 times since Mon, Aug 7, 2017
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners