IC Knowledge Base

No Internet Connection / Access

1 - DO YOU HAVE A DIAL TONE?

Yes - Proceed to section two
No - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them.

2 - IS THE ROUTER/MODEM POWER LIGHT ON?

Yes -
Proceed to section three
No - Check router/modem power cable / Replace router

3 -IS ADSL/LINK LIGHT STABLE?

Yes -
Proceed to section four
No - If the light is off or flashing, reboot the router/modem. If this doesn't work, try with a known working router or modem. If this doesn't work then call technical support

4 -IS YOUR ROUTER CONFIGURED CORRECTLY?

Yes -
Call technical support
No - Please check your routers configuration against generic router settings below. If this does not resolve your problem call technical support.

Username - Your username provided (Internet Central connections use username@ic-adsl.co.uk)
Password - Your password provided
VPI - 0
VCI - 38
Encapsulation type - VC MUX
Protocol - PPPoA
PPP Authentication - PAP or CHAP

Ask us about our iPlates - these help to reduce electrical interference and may improve the stability and speed of your broadband. Available now.

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Connectors
Viewed 6575 times since Tue, Jul 25, 2017
BT Terminology
Viewed 13071 times since Fri, Jul 21, 2017
I can’t connect to the Internet
Viewed 1999 times since Thu, Jul 27, 2017
Wireshark Trace for Fault Finding
Viewed 6766 times since Tue, Jul 25, 2017
Packet Loss
Viewed 2470 times since Wed, Jul 26, 2017
PPPoE Discovery Stages
Viewed 6892 times since Mon, Aug 7, 2017
Slow Speed Broadband
Viewed 2509 times since Wed, Jul 26, 2017
Intermittant Broadband Connection
Viewed 2302 times since Wed, Jul 26, 2017
Cables and Wiring
Viewed 14038 times since Tue, Jul 25, 2017
Decibels in the context of ADSL
Viewed 2880 times since Tue, Jul 25, 2017
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners