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Firewall & Security Guide
Viewed 313 times since Mon, Jun 17, 2019
Firewall & Security Guide In order for IP phones, portals and applications to be able to access the service, some firewalls may need adjusting to allow the traffic through.  If the End Customer is running inside to outside rules then ports... Read More
Wireshark tracing for fault finding
Viewed 306 times since Mon, May 13, 2019
How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties. ... Read More
Guide for customers migrating from IPVS to IC-talk3
Viewed 215 times since Mon, Sep 9, 2019
      Important information for customers migrating from the IPVS service to the new updated IC-talk 3 service.     Contents Overview.. 1 Leading up to the migration. 1 Firewall settings / security guide. 2 Company administrators. 2 All users.... Read More
SIP Response Codes
Viewed 211 times since Mon, May 13, 2019
SIP Response Codes 1xx—Provisional Responses 100 Trying ExtendedThe search being performed may take a significant time so a forking proxy must send a 100 Trying response. 180 Ringing DestinationUser agent received INVITE, and is alerting user... Read More
ictalk3 Common Questions / FAQs
Viewed 188 times since Mon, May 13, 2019
Common Questions For all those frequently asked questions around ictalk3 support and provisioning. Do I have to dial 9 for external line? Experiencing one way audio Is it possible to have a group mailbox How do I access my voicemail What numbers are... Read More
Manually moving a cisco SPA5xx handset from the ipvs platform to the IC-Talk3 service
Viewed 69 times since Thu, Sep 19, 2019
Manually remove phone from legacy IPVS service Manually remove the device from the IPVS legacy service (remove the device from the associated user, then using device manager delete the device).   Locally repower handsetunplug the device for 15... Read More
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