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Voicemail
Viewed 976 times since Wed, Jun 19, 2019
    Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls managed... Read More
Last Number Redial
Viewed 132 times since Tue, Jan 12, 2021
Last Number Redial Description This feature allows users to redial the last number that they previously dialled. Users can only redial calls where the call type is allowed in the Outgoing Calling Plan. Function Used by a User to quickly dial/return a... Read More
Voice Portal (Comm Pilot)
Viewed 128 times since Mon, Feb 15, 2021
Voice Portal (Comm Pilot) Description The Voice Portal provides a facility for a Company or Group Administrator to manage Auto Attendant greetings.  It also provides Users with a facility to manage CommPilot Express profiles, Flexible Seating Guest... Read More
Local Area Code Dialling
Viewed 127 times since Tue, Jan 12, 2021
Local Area Code Dialling Description This feature allows users to dial local telephone numbers without having to dial the area code.  This is based on your phone number sharing the same area code of the recipient that you intend to dial. Function... Read More
User Intercept
Viewed 126 times since Mon, Feb 15, 2021
User Intercept Description Allows a user’s phone number to be taken out of service while providing callers with informative Announcements and alternative routing options. Function This is useful for an administrator to use when an employee has... Read More
Call Notify
Viewed 121 times since Mon, Feb 15, 2021
Call Notify Description This service enables a User to define criteria and specify rules that cause certain incoming calls to trigger an email notification to a User-specified address. Function If an incoming call meets the criteria set by one or... Read More
Voice Recording User
Viewed 114 times since Mon, Feb 15, 2021
Voice Recording User Description Voice Recording User is an add-on User application which will allow a User’s calls to be recorded and stored in a secure cloud environment.  The Voice Recording User add-on can be added to all 3 User license... Read More
Voicemail / 1571
Viewed 106 times since Mon, Jan 11, 2021
Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls managed by a... Read More
Busy Lamp Field
Viewed 99 times since Mon, Feb 15, 2021
Busy Lamp Field Description The Busy Lamp Field (BLF) feature allows another user to monitor another user’s call state, through Busy Lamp Field LED’s, available on an IP Phone or IP Phone attendant console (sidecar).  Users can be... Read More
Call Forwarding Selective
Viewed 99 times since Mon, Feb 15, 2021
Call Forwarding Selective Description This feature enables a User to define criteria that causes certain incoming calls to be redirected to User-specified destinations. Call Forwarding Selective provides the capability to forward calls intended for a... Read More
Call Forward No Answer
Viewed 96 times since Tue, Jan 12, 2021
Call Forward No Answer Description This feature enables a User to redirect incoming calls to another phone destination when the User does not answer within a specified number of rings. Function Call Forwarding No-Answer forwards calls to a specified... Read More
Alternate Number
Viewed 96 times since Mon, Feb 15, 2021
Description The Alternate Numbers feature allows Users to specify the Alternate Numbers they can use with their phone service. Users can configure up to ten Alternate Numbers. The Alternative number will call the User’s Primary Line appearance... Read More
Shared Call Appearance 20 & Multiple Call Arrangement
Viewed 96 times since Mon, Feb 15, 2021
Shared Call Appearance 20 & Multiple Call Arrangement Description Shared Call Appearance 20 (SCA) allows Users to share multiple call appearances of their line number (CLI) over multiple devices, a maximum of 21, 20 shared and 1 primary. For... Read More
Call Return
Viewed 93 times since Tue, Jan 12, 2021
Call Return Description This feature enables a User to call the last party that called.  To call back the last party that called, the User dials a recall Feature Access Code. The system stores the number of the last party that called and attempts to... Read More
Connected Line Identification Restriction - Withhold Number
Viewed 93 times since Mon, Feb 15, 2021
Connected Line Identification Restriction Description This feature provides an end user with the ability to allow/stop a calling party seeing their phone number, where another user has forwarded a call to them.  This feature is only available for on... Read More
Answer Confirmation
Viewed 92 times since Mon, Feb 15, 2021
Answer Confirmation Description This feature enhances the existing Simultaneous Ring, Sequential Ringing and Call Director features to (optionally) prompt the called party (you or employee) to enter a digit to confirm the acceptance of the call.... Read More
Call Forward Always
Viewed 92 times since Tue, Jan 12, 2021
Call Forward Always Description Call Forwarding Always (CFA) feature provides the capability to automatically redirect all incoming calls intended for a User, to another phone destination. Function If you enable the Call Forwarding Always option, all... Read More
Shared Call Appearance 5
Viewed 92 times since Mon, Feb 15, 2021
Shared Call Appearance 5 Shared Call Appearance 5 allows Users to share multiple call appearances of their line number (CLI) over multiple devices, a maximum of 5. For example, a Personal Assistant can take calls for multiple Executives and identify... Read More
Call Director
Viewed 91 times since Mon, Feb 15, 2021
Call Director Description Call Director is a fixed-mobile convergence (FMC) solution that allows users to make and receive calls using one number on any device and move calls between devices. Call Director must also be configured as a Site Level... Read More
Call Forward Busy
Viewed 91 times since Tue, Jan 12, 2021
Call Forward Busy Description This feature enables a User to redirect incoming calls to another phone destination when the User is busy. Function Call Forwarding Busy feature forwards calls to a specified phone destination when the User is busy. A... Read More
Call Waiting
Viewed 91 times since Tue, Jan 12, 2021
Call Waiting Description This feature enables a User to answer another incoming call while already engaged in a call. Function When an incoming call is received while a User is already engaged on an active call, the User is informed of the new call... Read More
Call Transfer Options
Viewed 91 times since Mon, Feb 15, 2021
Call Transfer Options Description This feature enables a User to transfer a call to another number using a number of different methods and is able to have failed transfers returned to the originating party. Function Call transfer is used to allow... Read More
Basic Call Logs
Viewed 90 times since Mon, Feb 15, 2021
Description Basic Call Logs provides users with call logs for received, missed, and placed calls. Function The basic call logs are all accessible from the Business Portal, phones and applications.  It provides the user with the following: Missed... Read More
Speed Dial 8
Viewed 90 times since Mon, Feb 15, 2021
Speed Dial 8 Allows a User too dial another telephone number by simply dialling a single digit. Please note, this feature relies on a User remembering the telephone number that they have to dial.  However on the 02 March 2018 we launched phone... Read More
Calling Line ID Blocking
Viewed 89 times since Tue, Jan 12, 2021
Calling Line ID Blocking Description This feature enables a User to block delivery of his/her identity on all outgoing calls to a called party outside of their line. There are 2 types of blocking, ‘Persistently’ block or block on a per... Read More
Anonymous Call Rejection
Viewed 89 times since Mon, Feb 15, 2021
Anonymous Call Rejection Description This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the... Read More
Distinctive & Priority Ringing
Viewed 89 times since Mon, Feb 15, 2021
Distinctive & Priority Ringing Description Allows you to make your phone ring with a different ring cadence.  Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell... Read More
Selective Call Rejection
Viewed 89 times since Mon, Feb 15, 2021
Selective Call Rejection Description Reject calls when pre-defined criteria, such as phone number, time of day or day of week, are met. Function Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers... Read More
Call Forward Not Reachable / Automatic failover
Viewed 88 times since Tue, Jan 12, 2021
Call Forward Not Reachable / Automatic failover in case of failure Description This feature enables a User to redirect incoming calls to another phone destination when the Uses device fails to respond to an incoming call request or is not registered... Read More
Calling Line ID Delivery-External Calling Line ID Delivery
Viewed 88 times since Mon, Feb 15, 2021
Calling Line ID Delivery-External Calling Line ID Delivery Description Allows the user to view the incoming Caller ID information for a call coming from outside the customer’s organisation. Function To control whether the user is presented with... Read More
Selective Call Appearance
Viewed 87 times since Mon, Feb 15, 2021
Selective Call Appearance Description Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met. Function Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The... Read More
Fax Messaging
Viewed 86 times since Mon, Feb 15, 2021
Fax Messaging Description This feature allows users to receive a fax and email it to themselves.  Function The Fax Messaging service requires the Voice Messaging (Voicemail) User feature to be assigned and configured to function properly. The... Read More
Automatic Hold/Retrieve
Viewed 86 times since Mon, Feb 15, 2021
Automatic Hold/Retrieve Automatic Hold/Retrieve (AHR) provides users with the ability to automatically hold and retrieve incoming calls without having to use a feature access code or flash key.  It is useful for users who manage a large volume of... Read More
Call Park
Viewed 85 times since Tue, Jan 12, 2021
Call Park Description The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time. Function Whilst a call is parked, the User can freely make and receive other calls and invoke other features without... Read More
Do Not Disturb (User)
Viewed 83 times since Mon, Feb 15, 2021
Do Not Disturb Description Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice... Read More
Automatic Callback
Viewed 80 times since Mon, Feb 15, 2021
Automatic Callback Description The Automatic Callback (ACB) service allows Users to monitor a busy party and automatically establish a call when the busy party becomes idle.  Upon reaching a valid ACB busy condition, the User will hear an... Read More
Remote Office
Viewed 79 times since Mon, Feb 15, 2021
Remote Office Description Allows a user to define a phone number, any working phone number, mobile or land line. This Device can then be used to make and receive calls. Outgoing calls will present the users ‘WHC’ CLI not the devices CLI... Read More
Speed Dial 100
Viewed 79 times since Mon, Feb 15, 2021
Speed Dial 100 Description Allows a User to dial another telephone number by dialling a Speed Prefix Access Code and two digits. Please note, this feature relies on a User remembering the telephone number that they have to dial.  However on the 02... Read More
Additional Line
Viewed 78 times since Mon, Feb 15, 2021
Additional Line Description Additional Line is a ‘User Type’ that is configured when a new User is created. Function An additional line can be created to give a device, IP handset etc. a 2nd, 3rd, 4th…. call appearance, on spare... Read More
Directed Call Pickup with Barge in
Viewed 78 times since Mon, Feb 15, 2021
Directed Call Pickup with Barge in Description Allows the user to Pick up a call or Barge Into a call on another user. Unlike Group Call Pickup, where a Feature Access Code is used to pick up a call on a pre-define list of users, Directed Call Pickup... Read More
Office UC Desktop inc Skype for Business Plug-in
Viewed 76 times since Mon, Feb 15, 2021
Office UC Desktop inc Skype for Business Plug-in Description Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  The Desktop application will work across computers running... Read More
Push to Talk
Viewed 74 times since Mon, Feb 15, 2021
Push to Talk Description Push to Talk allows people to call each other and have the call answered automatically (Intercom service). Function Push to Talk allows people to call each other and have the call answered automatically, either as a one-way... Read More
Call Parking
Viewed 71 times since Mon, Feb 15, 2021
Call Parking Description The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time. Call Park is configured and controlled by administrators at site level.  A User can only invoke what has been... Read More
Call Pickup Groups
Viewed 71 times since Mon, Feb 15, 2021
Call Pickup Groups Description The Call Pickup feature allows users to answer any ringing call within their Call-Pickup Group. A Call-Pickup Group is set up by the Group or Company Administrator.  This group is defined as a subset of the Users in... Read More
Hot Desking Host
Viewed 70 times since Mon, Feb 15, 2021
Hot Desking Host Description Hot Desking Host, included in the Fixed or Mobile User license, allows a phone device to become a Host to another user’s phone number.  Another User, with the Guest feature, can then log onto this existing phone... Read More
Go Integrator DB-CRM Connect
Viewed 68 times since Mon, Feb 15, 2021
Go Integrator DB-CRM Connect Go Integrator DB* is an application for Windows Desktop that integrates leading CRM Applications into the WHC service. It works in conjunction with a User’s primary** phone and CRM software to enhance a User’s... Read More
Hot Desking Guest
Viewed 68 times since Mon, Feb 15, 2021
Hot Desking Guest Description Hot Desking Guest, included in the Mobile User license, allows a User to temporarily log onto another user’s phone, providing it has the Hot Desking Host license enabled. They can also make calls from this device... Read More
Sequential Ring
Viewed 68 times since Mon, Feb 15, 2021
Sequential Ring Description Ring multiple phones sequentially when calls are received Function Sequential Ring allows you to sequentially ring up to 5 locations in addition to the base location for a specified number of rings. The 5 locations can be... Read More
Office UC for Smartphone
Viewed 67 times since Mon, Feb 15, 2021
Office UC for Smartphone Description Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  Office UC for Smartphone when deployed as part of a Mobile License, where UC... Read More
Office UC for Tablet
Viewed 67 times since Mon, Feb 15, 2021
Office UC for Tablet Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  Office UC for Tablet, when deployed as part of a Mobile License, where UC Business or Team have... Read More
Flexible Seating Guest
Viewed 66 times since Mon, Feb 15, 2021
Flexible Seating Guest Description Flexible Seating Guest, included in the Mobile User license, allows a User to temporarily log onto a Flexible Seating Host phone.  They can then make and receive calls from this device, view/dial their BLF’s,... Read More
Call Centres (Agent)
Viewed 66 times since Mon, Feb 15, 2021
Call Centres (Agent) Description The Call Centres employee feature is for use by users whom have been assigned to a Call Centre queue to set their status in a queue, and log in an out of queues if permitted.  Function This feature will only appear... Read More
Reception Console-Small Business and Enterprise
Viewed 66 times since Mon, Feb 15, 2021
Reception Console-Small Business and Enterprise Description The Reception Console is an application that allows Users to control calls, monitor the lines of employees, manage directories and use productivity tools from a PC. It comes in two varieties... Read More
Pre- alerting Announcement
Viewed 65 times since Mon, Feb 15, 2021
Pre- alerting Announcement The Pre-alerting Announcement feature allows users to play a pre-recorded announcement to all/some callers, ahead of the phone being alerted (ringing).  Pre-alerting can be created with a user defined Time Schedule and... Read More
Simultaneous Ring
Viewed 65 times since Mon, Feb 15, 2021
Simultaneous Ring Description Ring multiple phones simultaneously when calls are received. Function Simultaneous Ring Personal allows you to list up to 10 phone numbers you would like to ring in addition to your primary phone when you receive a... Read More
Call Policies
Viewed 64 times since Mon, Feb 15, 2021
Call Policies Description The Call Policies feature allows users to decide whether they want people calling them, from the WHC platform, to see when they are forwarding the call to another destination.  Calls made to the User from outside of the... Read More
Calling Line ID Delivery –Internal Calling Line ID Delivery
Viewed 8 times since Mon, Feb 15, 2021
Calling Line ID Delivery –Internal Calling Line ID Delivery Allows the User to view the incoming Caller ID information for a call coming from inside the customer’s organisation. Function              To control whether the user... Read More
Call Barge –in Exempt
Viewed 5 times since Mon, Feb 15, 2021
Call Barge –in Exempt Description Call Barge-in Exempt is used by Users wanting to stop other users from baring in on an active call. Function Block barge-in attempts from other users with Directed Call Pickup with Barge-in. Configuration/Operation... Read More
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