User Features - IC Knowledge Base

Voicemail

Viewed 2544 times since Wed, Jun 19, 2019

Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls managed... Read More

Voice Portal (Comm Pilot)

Viewed 1825 times since Mon, Feb 15, 2021

Voice Portal (Comm Pilot) Description The Voice Portal provides a facility for a Company or Group Administrator to manage Auto Attendant greetings. It also provides Users with a facility to manage CommPilot Express profiles, Flexible Seating Guest... Read More

Last Number Redial

Viewed 1767 times since Tue, Jan 12, 2021

Last Number Redial Description This feature allows users to redial the last number that they previously dialled. Users can only redial calls where the call type is allowed in the Outgoing Calling Plan. Function Used by a User to quickly dial/return a... Read More

Call Notify

Viewed 1747 times since Mon, Feb 15, 2021

Call Notify Description This service enables a User to define criteria and specify rules that cause certain incoming calls to trigger an email notification to a User-specified address. Function If an incoming call meets the criteria set by one or... Read More

Voicemail / 1571

Viewed 1743 times since Mon, Jan 11, 2021

Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls managed by a... Read More

Calling Line ID Blocking

Viewed 1711 times since Tue, Jan 12, 2021

Calling Line ID Blocking Description This feature enables a User to block delivery of his/her identity on all outgoing calls to a called party outside of their line. There are 2 types of blocking, ‘Persistently’ block or block on a per... Read More

Alternate Number

Viewed 1700 times since Mon, Feb 15, 2021

Description The Alternate Numbers feature allows Users to specify the Alternate Numbers they can use with their phone service. Users can configure up to ten Alternate Numbers. The Alternative number will call the User’s Primary Line appearance... Read More

Answer Confirmation

Viewed 1697 times since Mon, Feb 15, 2021

Answer Confirmation Description This feature enhances the existing Simultaneous Ring, Sequential Ringing and Call Director features to (optionally) prompt the called party (you or employee) to enter a digit to confirm the acceptance of the call.... Read More

Local Area Code Dialling

Viewed 1688 times since Tue, Jan 12, 2021

Local Area Code Dialling Description This feature allows users to dial local telephone numbers without having to dial the area code. This is based on your phone number sharing the same area code of the recipient that you intend to dial. Function... Read More

Shared Call Appearance 20 & Multiple Call Arrangement

Viewed 1680 times since Mon, Feb 15, 2021

Shared Call Appearance 20 & Multiple Call Arrangement Description Shared Call Appearance 20 (SCA) allows Users to share multiple call appearances of their line number (CLI) over multiple devices, a maximum of 21, 20 shared and 1 primary. For... Read More

Call Director

Viewed 1652 times since Mon, Feb 15, 2021

Call Director Description Call Director is a fixed-mobile convergence (FMC) solution that allows users to make and receive calls using one number on any device and move calls between devices. Call Director must also be configured as a Site Level... Read More

Connected Line Identification Restriction - Withhold Number

Viewed 1637 times since Mon, Feb 15, 2021

Connected Line Identification Restriction Description This feature provides an end user with the ability to allow/stop a calling party seeing their phone number, where another user has forwarded a call to them. This feature is only available for on... Read More

Call Forward No Answer

Viewed 1553 times since Tue, Jan 12, 2021

Call Forward No Answer Description This feature enables a User to redirect incoming calls to another phone destination when the User does not answer within a specified number of rings. Function Call Forwarding No-Answer forwards calls to a specified... Read More

Call Transfer Options

Viewed 1509 times since Mon, Feb 15, 2021

Call Transfer Options Description This feature enables a User to transfer a call to another number using a number of different methods and is able to have failed transfers returned to the originating party. Function Call transfer is used to allow... Read More

Call Forwarding Selective

Viewed 1504 times since Mon, Feb 15, 2021

Call Forwarding Selective Description This feature enables a User to define criteria that causes certain incoming calls to be redirected to User-specified destinations. Call Forwarding Selective provides the capability to forward calls intended for a... Read More

Call Forward Always

Viewed 1475 times since Tue, Jan 12, 2021

Call Forward Always Description Call Forwarding Always (CFA) feature provides the capability to automatically redirect all incoming calls intended for a User, to another phone destination. Function If you enable the Call Forwarding Always option, all... Read More

Remote Office

Viewed 1462 times since Mon, Feb 15, 2021

Remote Office Description Allows a user to define a phone number, any working phone number, mobile or land line. This Device can then be used to make and receive calls. Outgoing calls will present the users ‘WHC’ CLI not the devices CLI... Read More

Distinctive & Priority Ringing

Viewed 1445 times since Mon, Feb 15, 2021

Distinctive & Priority Ringing Description Allows you to make your phone ring with a different ring cadence. Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell... Read More

Do Not Disturb (User)

Viewed 1445 times since Mon, Feb 15, 2021

Do Not Disturb Description Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice... Read More

Busy Lamp Field

Viewed 1431 times since Mon, Feb 15, 2021

Busy Lamp Field Description The Busy Lamp Field (BLF) feature allows another user to monitor another user’s call state, through Busy Lamp Field LED’s, available on an IP Phone or IP Phone attendant console (sidecar). Users can be... Read More

Call Forward Not Reachable / Automatic failover

Viewed 1420 times since Tue, Jan 12, 2021

Call Forward Not Reachable / Automatic failover in case of failure Description This feature enables a User to redirect incoming calls to another phone destination when the Uses device fails to respond to an incoming call request or is not registered... Read More

Calling Line ID Delivery-External Calling Line ID Delivery

Viewed 1404 times since Mon, Feb 15, 2021

Calling Line ID Delivery-External Calling Line ID Delivery Description Allows the user to view the incoming Caller ID information for a call coming from outside the customer’s organisation. Function To control whether the user is presented with... Read More

Call Forward Busy

Viewed 1395 times since Tue, Jan 12, 2021

Call Forward Busy Description This feature enables a User to redirect incoming calls to another phone destination when the User is busy. Function Call Forwarding Busy feature forwards calls to a specified phone destination when the User is busy. A... Read More

Automatic Callback

Viewed 1390 times since Mon, Feb 15, 2021

Automatic Callback Description The Automatic Callback (ACB) service allows Users to monitor a busy party and automatically establish a call when the busy party becomes idle. Upon reaching a valid ACB busy condition, the User will hear an... Read More

Shared Call Appearance 5

Viewed 1384 times since Mon, Feb 15, 2021

Shared Call Appearance 5 Shared Call Appearance 5 allows Users to share multiple call appearances of their line number (CLI) over multiple devices, a maximum of 5. For example, a Personal Assistant can take calls for multiple Executives and identify... Read More

Automatic Hold/Retrieve

Viewed 1377 times since Mon, Feb 15, 2021

Automatic Hold/Retrieve Automatic Hold/Retrieve (AHR) provides users with the ability to automatically hold and retrieve incoming calls without having to use a feature access code or flash key. It is useful for users who manage a large volume of... Read More

Anonymous Call Rejection

Viewed 1362 times since Mon, Feb 15, 2021

Anonymous Call Rejection Description This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the... Read More

Call Waiting

Viewed 1360 times since Tue, Jan 12, 2021

Call Waiting Description This feature enables a User to answer another incoming call while already engaged in a call. Function When an incoming call is received while a User is already engaged on an active call, the User is informed of the new call... Read More

Speed Dial 100

Viewed 1355 times since Mon, Feb 15, 2021

Speed Dial 100 Description Allows a User to dial another telephone number by dialling a Speed Prefix Access Code and two digits. Please note, this feature relies on a User remembering the telephone number that they have to dial. However on the 02... Read More

Call Park

Viewed 1354 times since Tue, Jan 12, 2021

Call Park Description The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time. Function Whilst a call is parked, the User can freely make and receive other calls and invoke other features without... Read More

Call Return

Viewed 1351 times since Tue, Jan 12, 2021

Call Return Description This feature enables a User to call the last party that called. To call back the last party that called, the User dials a recall Feature Access Code. The system stores the number of the last party that called and attempts to... Read More

Speed Dial 8

Viewed 1336 times since Mon, Feb 15, 2021

Speed Dial 8 Allows a User too dial another telephone number by simply dialling a single digit. Please note, this feature relies on a User remembering the telephone number that they have to dial. However on the 02 March 2018 we launched phone... Read More

Fax Messaging

Viewed 1296 times since Mon, Feb 15, 2021

Fax Messaging Description This feature allows users to receive a fax and email it to themselves. Function The Fax Messaging service requires the Voice Messaging (Voicemail) User feature to be assigned and configured to function properly. The... Read More

Selective Call Rejection

Viewed 1288 times since Mon, Feb 15, 2021

Selective Call Rejection Description Reject calls when pre-defined criteria, such as phone number, time of day or day of week, are met. Function Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers... Read More

Basic Call Logs

Viewed 1280 times since Mon, Feb 15, 2021

Description Basic Call Logs provides users with call logs for received, missed, and placed calls. Function The basic call logs are all accessible from the Business Portal, phones and applications. It provides the user with the following: Missed... Read More

Pre- alerting Announcement

Viewed 1235 times since Mon, Feb 15, 2021

Pre- alerting Announcement The Pre-alerting Announcement feature allows users to play a pre-recorded announcement to all/some callers, ahead of the phone being alerted (ringing). Pre-alerting can be created with a user defined Time Schedule and... Read More

Selective Call Appearance

Viewed 1234 times since Mon, Feb 15, 2021

Selective Call Appearance Description Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met. Function Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The... Read More

Directed Call Pickup with Barge in

Viewed 1215 times since Mon, Feb 15, 2021

Directed Call Pickup with Barge in Description Allows the user to Pick up a call or Barge Into a call on another user. Unlike Group Call Pickup, where a Feature Access Code is used to pick up a call on a pre-define list of users, Directed Call Pickup... Read More

User Intercept

Viewed 1111 times since Mon, Feb 15, 2021

User Intercept Description Allows a user’s phone number to be taken out of service while providing callers with informative Announcements and alternative routing options. Function This is useful for an administrator to use when an employee has... Read More

Go Integrator DB-CRM Connect

Viewed 1089 times since Mon, Feb 15, 2021

Go Integrator DB-CRM Connect Go Integrator DB* is an application for Windows Desktop that integrates leading CRM Applications into the WHC service. It works in conjunction with a User’s primary** phone and CRM software to enhance a User’s... Read More

Voice Recording User

Viewed 1081 times since Mon, Feb 15, 2021

Voice Recording User Description Voice Recording User is an add-on User application which will allow a User’s calls to be recorded and stored in a secure cloud environment. The Voice Recording User add-on can be added to all 3 User license... Read More

Office UC for Smartphone

Viewed 1063 times since Mon, Feb 15, 2021

Office UC for Smartphone Description Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices. Office UC for Smartphone when deployed as part of a Mobile License, where UC... Read More

Hot Desking Host

Viewed 1048 times since Mon, Feb 15, 2021

Hot Desking Host Description Hot Desking Host, included in the Fixed or Mobile User license, allows a phone device to become a Host to another user’s phone number. Another User, with the Guest feature, can then log onto this existing phone... Read More

Flexible Seating Guest

Viewed 1044 times since Mon, Feb 15, 2021

Flexible Seating Guest Description Flexible Seating Guest, included in the Mobile User license, allows a User to temporarily log onto a Flexible Seating Host phone. They can then make and receive calls from this device, view/dial their BLF’s,... Read More

Additional Line

Viewed 1011 times since Mon, Feb 15, 2021

Additional Line Description Additional Line is a ‘User Type’ that is configured when a new User is created. Function An additional line can be created to give a device, IP handset etc. a 2nd, 3rd, 4th…. call appearance, on spare... Read More

Hot Desking Guest

Viewed 963 times since Mon, Feb 15, 2021

Hot Desking Guest Description Hot Desking Guest, included in the Mobile User license, allows a User to temporarily log onto another user’s phone, providing it has the Hot Desking Host license enabled. They can also make calls from this device... Read More

Office UC for Tablet

Viewed 962 times since Mon, Feb 15, 2021

Office UC for Tablet Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices. Office UC for Tablet, when deployed as part of a Mobile License, where UC Business or Team have... Read More

Push to Talk

Viewed 953 times since Mon, Feb 15, 2021

Push to Talk Description Push to Talk allows people to call each other and have the call answered automatically (Intercom service). Function Push to Talk allows people to call each other and have the call answered automatically, either as a one-way... Read More

Call Pickup Groups

Viewed 949 times since Mon, Feb 15, 2021

Call Pickup Groups Description The Call Pickup feature allows users to answer any ringing call within their Call-Pickup Group. A Call-Pickup Group is set up by the Group or Company Administrator. This group is defined as a subset of the Users in... Read More

Office UC Desktop inc Skype for Business Plug-in

Viewed 942 times since Mon, Feb 15, 2021

Office UC Desktop inc Skype for Business Plug-in Description Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices. The Desktop application will work across computers running... Read More

Simultaneous Ring

Viewed 935 times since Mon, Feb 15, 2021

Simultaneous Ring Description Ring multiple phones simultaneously when calls are received. Function Simultaneous Ring Personal allows you to list up to 10 phone numbers you would like to ring in addition to your primary phone when you receive a... Read More

Call Policies

Viewed 929 times since Mon, Feb 15, 2021

Call Policies Description The Call Policies feature allows users to decide whether they want people calling them, from the WHC platform, to see when they are forwarding the call to another destination. Calls made to the User from outside of the... Read More

Call Parking

Viewed 921 times since Mon, Feb 15, 2021

Call Parking Description The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time. Call Park is configured and controlled by administrators at site level. A User can only invoke what has been... Read More

Call Centres (Agent)

Viewed 920 times since Mon, Feb 15, 2021

Call Centres (Agent) Description The Call Centres employee feature is for use by users whom have been assigned to a Call Centre queue to set their status in a queue, and log in an out of queues if permitted. Function This feature will only appear... Read More

Reception Console-Small Business and Enterprise

Viewed 917 times since Mon, Feb 15, 2021

Reception Console-Small Business and Enterprise Description The Reception Console is an application that allows Users to control calls, monitor the lines of employees, manage directories and use productivity tools from a PC. It comes in two varieties... Read More

Sequential Ring

Viewed 888 times since Mon, Feb 15, 2021

Sequential Ring Description Ring multiple phones sequentially when calls are received Function Sequential Ring allows you to sequentially ring up to 5 locations in addition to the base location for a specified number of rings. The 5 locations can be... Read More

Calling Line ID Delivery –Internal Calling Line ID Delivery

Viewed 109 times since Mon, Feb 15, 2021

Calling Line ID Delivery –Internal Calling Line ID Delivery Allows the User to view the incoming Caller ID information for a call coming from inside the customer’s organisation. Function To control whether the user... Read More

Call Barge –in Exempt

Viewed 63 times since Mon, Feb 15, 2021

Call Barge –in Exempt Description Call Barge-in Exempt is used by Users wanting to stop other users from baring in on an active call. Function Block barge-in attempts from other users with Directed Call Pickup with Barge-in. Configuration/Operation... Read More