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Group Calling Line ID
Viewed 1449 times since Mon, Feb 15, 2021
Group Calling Line ID Description Use the Group Calling Line ID feature if you want to use a single Calling Line Identity for:- All Users within a given Site A Group of Users within a given Site (e.g. sales department, HSIPT Trunking Users) If you... Read More
Contacts / Central User Phone Book
Viewed 1403 times since Fri, Feb 12, 2021
Contacts / Central User Phone Book Physical Handset Phone Books Most physical handsets are capable of storing your contacts BUT these will be local to that 1 handset only and if you reset or change the handset you will lose them. For a more... Read More
Voice Recording (Site)
Viewed 1377 times since Mon, Feb 15, 2021
Voice Recording Description The Voice Recording Site setting enables an administrator to bulk disable User/s from changing/over-riding their Voice Recording controls. Function An administrator is able to select a recording policy from one of the... Read More
Hunt Group Plus
Viewed 1346 times since Mon, Feb 15, 2021
Hunt Group Plus Description Hunt Group Plus adds enhanced call forwarding functions when applied to the selected Hunt Group through the Business Portal. Function The enhanced functionality allows greater flexibility in how a Hunt Group can be... Read More
Hunt Groups
Viewed 1163 times since Mon, Feb 15, 2021
Hunt Groups Description The Hunt Group feature processes high volumes of incoming calls received by a single phone number by distributing them among a specific set of Users assigned to the Hunt Group. Based on the configured call distribution ... Read More
Custom Ringback Group
Viewed 1122 times since Mon, Feb 15, 2021
Custom Ringback Group Description This feature allows a Site to play alternative audio to all calls made to the Sites Users and Hunt Groups. This replaces the traditional ringing audio that the user would hear. Function This feature is useful when... Read More
Music on Hold
Viewed 1116 times since Mon, Feb 15, 2021
Music on Hold Description The Music On Hold Feature allows a Group or Company Administrator to set up and maintain an audio source that can be broadcast to held callers in various scenarios. For example, Call Park and Call Hold etc. You can use the... Read More
Account Codes
Viewed 1064 times since Mon, Feb 15, 2021
Description The Account Code Feature allows the Users to assign certain calls outside of the Site a specified Account Code for tracking and auditing purposes. For example, if you want to track long distance calls in order to charge them to certain... Read More
Series Completion
Viewed 1032 times since Mon, Feb 15, 2021
Series Completion Description The Series Completion feature allows you to create a “call forward busy chain” that handles calls to lines that are busy by hunting for a free line using a specified, ordered list of Users. When it encounters a call... Read More
Call Capacity Management
Viewed 1030 times since Mon, Feb 15, 2021
Call Capacity Management Description The Call Capacity Management feature can be used to control the call traffic associated with a specific Site and/or group of Users by limiting the number of concurrent calls that can be made to or from the Site.... Read More
Voicemail (Site)
Viewed 1029 times since Mon, Feb 15, 2021
Voicemail (Site) Description The Voicemail Site feature allows the CP Administrator to configure whether Voicemail is enabled or disabled for each Site, regardless of whether the User has this feature in their license pack. In addition where... Read More
Auto Attendants
Viewed 1011 times since Mon, Feb 15, 2021
Auto Attendants Description A 1 level Auto Attendant is available as standard for every Site created and if an additional layer is required, then an add-on can be ordered by a CP Administrator in Business Zones. The Auto Attendant feature serves as... Read More
Configurable Feature Access Codes
Viewed 980 times since Mon, Feb 15, 2021
Configurable Feature Access Codes Description IC-Talk 3 allows the Group or Company Administrator to select the Feature Access Codes (FAC) used to activate, deactivate, and configure various features. This may be required to duplicate functions Users... Read More
Time Schedules
Viewed 978 times since Mon, Feb 15, 2021
Time Schedules Description The Time Schedule feature can be used to define Time Schedules that can be applied to the features used by the Site. The Time Schedules you create for a Site are visible to and can be used by its Site features and End Users... Read More
Auto Attendant Plus
Viewed 975 times since Mon, Feb 15, 2021
Auto Attendant Plus Description Auto Attendant Plus adds enhanced call forwarding functions when applied to the selected Auto Attendants through the Business Portal. Function The enhanced functionality allows greater flexibility in how an Auto... Read More
Authorization Codes
Viewed 964 times since Mon, Feb 15, 2021
Authorization Codes Description The Authorization Code Feature allows the Group or Company Administrator to select specific Users who must enter a valid Authorization Code, when making a call outside the Site. Calls will not proceed if the... Read More
Call Logging
Viewed 952 times since Mon, Feb 15, 2021
Call Logging Description Call Logging is a set of call analysis features in the Business Portal that allow CPs, Company Administrators and Site/Group Administrators to view and analyse call logging information. Accessing Call Logging Call Logging is... Read More
Calling Plans
Viewed 941 times since Mon, Feb 15, 2021
Calling Plans Description The Calling Plan feature allows the Group or Company Administrator to restrict the type of calls Users can make and/or receive. Calling Plans can be applied to both incoming and outgoing calls. The Calling Plan service... Read More
Device Management (Information)
Viewed 923 times since Mon, Feb 15, 2021
Device Management (Information) Description The Device Management feature provides the Group or Company Administrator with an inventory of all Devices in a Site and the ability to manage and customize these devices. These Devices may include... Read More
Call Pickup Groups (Site)
Viewed 918 times since Mon, Feb 15, 2021
Call Pickup Groups Description The Call Pickup feature allows Users to answer any ringing call within their Call-Pickup Group. A Call-Pickup Group is defined by the Group or Company Administrator and is defined as a subset of the Users in the Site... Read More
Group Paging
Viewed 912 times since Mon, Feb 15, 2021
Group Paging Description Group Paging is effectively a tannoy type service that enables a message to be sent/paged to multiple users/devices. This is different to Push-to-Talk which is a one to one paging service only. Function With Group Paging... Read More
Configurable Extension Dialling
Viewed 908 times since Mon, Feb 15, 2021
Configurable Extension Dialling Description The Configurable Extension Dialling feature provides the ability to map a User’s DDI or public directory number to a unique extension to allow abbreviated extension only dialling between the Users of... Read More
Site Intercept
Viewed 901 times since Mon, Feb 15, 2021
Site Intercept Description Typically this feature allows calls routed to a line that has been decommissioned to be intercepted with an informative announcement and alternate routing options (for example, “This number is no longer in service. To... Read More
Call Director (Site)
Viewed 898 times since Mon, Feb 15, 2021
Call Director Description Call Director is a fixed-mobile convergence (FMC) solution that allows users to make and receive calls using one number on any device and move calls between devices. Function The Call Director user feature allows the user to... Read More
Call Park
Viewed 897 times since Mon, Feb 15, 2021
Call Park Description The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time. During this time, the User can freely make and receive other calls and invoke other features without limitation. When... Read More
Holiday Schedules
Viewed 889 times since Mon, Feb 15, 2021
Holiday Schedules Description As a Group or Company Administrator, you can define Holiday Schedules that can be associated with the Auto Attendant feature, or use the default ones we have created. Create a Holiday Schedule if you intend to configure... Read More
My Room Bridge
Viewed 886 times since Mon, Feb 15, 2021
My Room Bridge Description My Room Audio Conferencing provides Personal Audio Conferencing for up to 8 attendees per conference. It is a reservation-less audio conferencing service that can be accessed from any phone, anywhere. You conduct the... Read More