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  1. ISDN Hangup Cause Codes ISDN hangup cause codes provide information as to why a call has been terminated many are shared with SIP.  The list of hangup cause codes below provides detailed information as to the underlying cause behind a call hangup: Code No. 0 This is usuall... Read More
  2. DAHDI Channel DIDs User Guide Overview The DAHDI Channel DIDs module allows you to assign a DID or phone number to specific analog channels. Unlike SIP or PRI trunks, analog lines do not send a DID or dialed number to the PBX. Since the PBX routes all inbound calls based on the D... Read More
  3. Approved Equipment List v.36 Introduction This document provides a list of the Authorised Equipment, that BT Wholesale (BTW) support for use on IP Voice Services (IPVS). This list includes the following device types: IP Phones IP Phone Side Cars Analogue Terminal Adaptors ... Read More
  4. Cables and Wiring   Cables Cabling RJ45 RJ21 MSAN We use 568B for almost everything ethernet Standard networking connectors for Ethernet connections. Rumor has it that only the “A” standard is accepted for government work and the “B” standard is being depr... Read More
  5. Installing an SSL certificate Note: You will need to ensure you have one of the following email addresses configured on your mail server as the certificate authorisation will be sent to one of the following of your choice admin@yourdomain.co.ukadministrator@yourdomain.co.ukhost... Read More
  6. Guide for customers migrating from IPVS to IC-talk3       Important information for customers migrating from the IPVS service to the new updated IC-talk 3 service.     Contents Overview.. 1 Leading up to the migration. 1 Firewall settings / security guide. 2 Company administrators. 2 All users. ... Read More
  7. Receptionist user guide contents 1 - Overview 1.1. - Technology Availability 2 - Application Description - Receptionist 2.1.1. - Enterprise Edition 2.1.2. - SMB Edition 2.1.3. - Application Comparison 2.2. - Hardware & Software Description 2.2.1. - Operating Systems... Read More
  8. Business portal user features guide Overview This document describes the basic functionality of each User Feature and provides an explanation of how the Feature is used and configured by administrators or Users. Contextual Help This functionality is deployed on the Business Portal and ... Read More
  9. Voicemail     Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls managed... Read More
  10. Business portal site features guide Introduction The following document type provides a comprehensive user guide on how to use BTW WHC features.  Where appropriate the guide will be backed up by screenshots to support the recipient of this guide. It provides a number of features with... Read More
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