Distinctive & Priority Ringing

Description

Allows you to make your phone ring with a different ring cadence.  Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell when a call is from inside your group or outside your group.

Function

The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day).

Configuration/Operation

Configuration is in the Employee section of the Business Portal and requires that a Time schedule has been pre-configured.

Please refer to the section on Time Schedules in the Site Features Guide.

In the Business Portal, navigate to: 

• Employees > Features > Call Control
• Scroll Down to Distinctive & Priority Ringing

• Select Configure

• To add a new ‘Rule click the ‘+ Add’ button
• To Edit an Existing ‘Rule’ select the description of the rule.
• To Activate/Deactivate a ‘Rule’ use the slide button under the status field
• To Delete a ‘Rule’ select the left hand tick box and click the ‘x Delete’ button

When adding a new ‘Rule’

• Type a description on the rule in the box provided.
• Select a time schedule from the dropdown box.
• Time schedule must be pre-configured for the customer’s site.
• When adding a new ‘Rule’ or editing an existing one.
• To add a new phone number enter the details in the box provided and Click the   button
• To delete a phone number select the number using the right hand side tick box and click  the ‘x Delete’ button
• To delete all numbers select the tick box in the header bar and then click the ‘x Delete’ button

See Below

• When all changes have been completed click ’Save’