IC Knowledge Base

Distinctive & Priority Ringing

Distinctive & Priority Ringing

Description

Allows you to make your phone ring with a different ring cadence.  Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell when a call is from inside your group or outside your group.

Function

The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day).

The change in ring on the phone is only a change in the ringing cadence it does not change the ringing tone applied.

Some Handsets support the use of different ring tones based on the Calling Line ID. This is a phone feature and not a feature of the WHC service.

Configuration/Operation

Configuration is in the Employee section of the Business Portal and requires that a Time schedule has been pre-configured.

Please refer to the section on Time Schedules in the Site Features Guide.

In the Business Portal, navigate to: 

  • Employees > Features > Call Control
  • Scroll Down to Distinctive & Priority Ringing

  • Select Configure

  • To add a new ‘Rule click the ‘+ Add’ button
  • To Edit an Existing ‘Rule’ select the description of the rule.
  • To Activate/Deactivate a ‘Rule’ use the slide button under the status field
  • To Delete a ‘Rule’ select the left hand tick box and click the ‘x Delete’ button

When adding a new ‘Rule’

  • Type a description on the rule in the box provided.
  • Select a time schedule from the dropdown box.
  • Time schedule must be pre-configured for the customer’s site.
  • When adding a new ‘Rule’ or editing an existing one.
  • To add a new phone number enter the details in the box provided and Click the   button
  • To delete a phone number select the number using the right hand side tick box and click  the ‘x Delete’ button
  • To delete all numbers select the tick box in the header bar and then click the ‘x Delete’ button

See Below

  • When all changes have been completed click ’Save’

 

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