IC Knowledge Base

Finding the MAC address / Serial number of your phone

It is important that you provide our support team with the relevant MAC address of the phone so that we can be sure we are looking at the correct device when providing support.

Each phone has a unique 12-character serial number or MAC address consisting of numbers and letters A-F.

 

Polycom phones:

You can find the serial on a sticker on the back of the phone or on the side of the box that the phone came in.

On the handset itself you can also go to settings > status > platform > phone and locate the serial within the “S/N” field.

Yealink phones:

For Yealink dect phones, the serial will be on a sticker on the base station that the handsets pair to.

On the Yealink handset itself, if you go into menu > status the serial will appear as “MAC”.

 

 

5 (1)
Article Rating (1 Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Plugging in your Polycom phone
Viewed 24 times since Mon, May 8, 2023
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners