IC Knowledge Base

Distinctive Ring - Different ringing for types of calls

 

Making your phones ring differently depending on who is calling

If you want to have different types of calls cause different ringing then this is actually a function of the handset and not the system however there is a way to have the system request the handset to use particular sounds and ringing tones. 

The information provided below is for reference

This is not supported directly for 3rd party handsets but the function exists within the system, firmware changes may alter the requirements so please use with care.

Throughout the system you will see in a number of places the option "alert-info" this is where you can request in the SIP headers that the handset use a different ring tone for this call.
 

For Sangoma Handsets

Simply select one of the built in tones to set, if using another tone select custom and the box will change from a drop down to a text entry where you can specify the required tone.
 

For Polycom Handsets

Select custom and the box will change from a drop down to a text entry where you can specify the required tone, for reference here is a page the covers the Polycom Handsets for distinctive ringing;
 
The entries permitted at the time of the above article were;
  • Silent
  • Low Trill
  • Low Double Trill
  • Medium Trill
  • Medium Double Trill
  • High Trill
  • High Double Trill
  • Highest Trill
  • Highest Double Trill
  • Beeble
  • Triplet
  • Ringback-style
  • Low Trill Precedence
  • Ring Splash

Where is it applicable?

You can find this option in various places;

 As a footnote this option essentially means that your default ring tone becomes your internal / any other call tone and the new alert-info will be the ring for calls relating to this line / function / group.

 

 

 

 
 
 
0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
How to change phone clocks
Viewed 894 times since Mon, Mar 25, 2019
Change transfer mode on BLF key on Sangoma Handsets
Viewed 1313 times since Mon, Nov 20, 2017
Out of hours messages / diverting
Viewed 1295 times since Mon, Sep 18, 2017
Caller ID Issues - Base Number Instead of DDI being seen
Viewed 1260 times since Fri, Oct 20, 2017
Pickup another ringing phone
Viewed 1875 times since Thu, Aug 24, 2017
Site failover
Viewed 1228 times since Tue, Jul 31, 2018
Sangoma Handsets Default login
Viewed 8120 times since Wed, Sep 13, 2017
Change Caller ID on internal calls
Viewed 1336 times since Wed, Aug 16, 2017
Enhanced Reporting and Wallboarding
Viewed 1671 times since Thu, Oct 5, 2017
How to enable users to access call recordings
Viewed 1200 times since Mon, Oct 9, 2017
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners