IC Knowledge Base

Accessing call recordings

Introduction

This guide will navigate you through how you can access your call recordings via the business portal.

Note this is an add-on product and is not a default feature with the system, if this is something you wish to purchase please contact our sales team at sales@ic.co.uk

Accessing the portal

Your company administrator should have access to the business portal phone system, which from there they can reset your password which can be found in the Business portal company admin guide found here - https://kb.ic.uk/article/68/business-portal-company-administrator-guide-236.html

Once you have access to the portal you can access it via the URL - https://portal.yourwhc.co.uk/businessportal sign in with your details that your company administrator has provided you. If you are unsure please contact support@ic.co.uk

When you are signed in, click on the features tab as shown below

Scroll to the bottom, and select Voice Recording as shown below

Within this page you will have a brief snyopsis of the calls recorded, for further detail select the details option in blue.

This will open a new tab/page on your browser, which will look like the below

This is essentially the dashboard, it will allow you to play call recordings or give you information regarding a particular employee.

If you go into the section called "calls" you can download from here the call recordings as marked below.

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Business portal company administrator guide
Viewed 593 times since Fri, May 10, 2019
Business portal user features guide
Viewed 263 times since Thu, Jun 27, 2019
Go intergrator user guide
Viewed 640 times since Thu, May 9, 2019
Voice recording application user guide
Viewed 355 times since Thu, May 9, 2019
UC office Skype for business user guide
Viewed 302 times since Tue, May 7, 2019
UC office tablet user guide
Viewed 293 times since Wed, May 8, 2019
UC office Desktop user guide
Viewed 460 times since Tue, May 7, 2019
Business portal site features guide
Viewed 453 times since Mon, May 27, 2019
Moving or adding a device on IC-talk 3
Viewed 148 times since Fri, Sep 13, 2019
Receptionist user guide
Viewed 185 times since Fri, Aug 30, 2019
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners