IC Knowledge Base

Out of hours messages / diverting

Out of hours controls

There are many ways to accomplish out of hours controls and here this FAQ will cover a couple of possibilities and the steps you should consider, the final results are entirely up to you as is the final destination or call flows.

For our example I just want a simple if it is within hours put the callers into a IVR menu, if it's out of hours then play a message and hang up the call.


  • Record the Out of Hours Message
  • Create the Announcement with hang up
  • Create the Time Group
  • Create the Time Condition & Configure
  • Point the DDI to the Time Condition

Out of hours message


Then complete the next screen as below

  • Name your recording
  • Add a description (I normally put what it says so I know)
  • Then either drag your recording into the box (hit browse to select if not drag and drop)
  • Enter your extension number and press call, answer the phone record the message and hang up, the box will change to name the file then save the file

  • Verify your recording (the play icon appears)
  • Select the file formats to record into and then press Submit

Create the Announcement with hang up

Then create your announcement and link your recording to it and set the destination after playback (in our case terminate call with a hang up)

Press submit to save your changes and remember to 'Apply' them

Create the Time Group

Then setup your working hours and days (if you need more options for extra days then click '+ add time' to get more grids);

 Create the Time Condition & Configure

Then create your time condition paying attention to linking it to all the required items, the * code can be used to toggle it from your handsets manually as an override if required.

Then press 'Submit' and 'Apply' changes on the top bar.


Point the DDI to the Time Condition 

Then either create a new DID route or edit an existing one;

All calls should now (once you submit and apply) follow the new dial plan.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Installing IC-talk HC on your own hardware / VM (software only)
Viewed 2502 times since Wed, Jan 24, 2018
Distinctive Ring - Different ringing for types of calls
Viewed 3337 times since Wed, Aug 9, 2017
Site failover
Viewed 2480 times since Tue, Jul 31, 2018
Change transfer mode on BLF key on Sangoma Handsets
Viewed 2475 times since Mon, Nov 20, 2017
Sangoma Handsets Default login
Viewed 10299 times since Wed, Sep 13, 2017
Change Caller ID on internal calls
Viewed 2636 times since Wed, Aug 16, 2017
Enhanced Reporting and Wallboarding
Viewed 2864 times since Thu, Oct 5, 2017
How to change phone clocks
Viewed 1959 times since Mon, Mar 25, 2019
Pickup another ringing phone
Viewed 2927 times since Thu, Aug 24, 2017
Caller ID Issues - Base Number Instead of DDI being seen
Viewed 2281 times since Fri, Oct 20, 2017
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners