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Go intergrator user guide
Viewed 515 times since Thu, May 9, 2019
Overview Go Integrator is an application for Windows Desktop that integrates Lotus Notes, Microsoft Outlook and leading Business Applications (i.e. CRM system) into the WHC service. It works in conjunction with a User’s primary* phone and... Read More
Business portal company administrator guide
Viewed 505 times since Fri, May 10, 2019
Overview The Business Portal is our Feature Management Portal, often referred to as Configuration Portal.  It allows users to configure and manage communications features and settings, based on their profile level.  Additionally, the portal can be... Read More
Business portal end user guide
Viewed 437 times since Thu, May 9, 2019
Introduction The following document type provides a comprehensive user guide on how to use a BTW provided system/portal.  Where appropriate the guide will be backed up by screenshots to support the recipient of this guide. Overview The Business... Read More
Business portal site features guide
Viewed 375 times since Mon, May 27, 2019
Introduction The following document type provides a comprehensive user guide on how to use BTW WHC features.  Where appropriate the guide will be backed up by screenshots to support the recipient of this guide. It provides a number of features... Read More
UC office Desktop user guide
Viewed 373 times since Tue, May 7, 2019
Overview Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  The Desktop application will work across computers running Windows and MAC iOS.  This application is... Read More
Accessing call recordings
Viewed 307 times since Mon, Jun 17, 2019
Introduction This guide will navigate you through how you can access your call recordings via the business portal. Note this is an add-on product and is not a default feature with the system, if this is something you wish to purchase please contact... Read More
Voice recording application user guide
Viewed 282 times since Thu, May 9, 2019
Overview Voice Recording provides a business with the ability to record their user’s calls for training and quality purposes and store them securely in the WHC cloud.  Calls can be recorded upfront, or during a call a User can evoke the... Read More
UC Business & UC Team Smartphone user guide
Viewed 245 times since Wed, May 8, 2019
Overview Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  The Smartphone application will work across Apple iOS smartphones as well as Smartphones operating Android iOS... Read More
UC office tablet user guide
Viewed 230 times since Wed, May 8, 2019
Overview Office UC provides Users with an application and series of features to enable Unified Communications across one or many devices.  The Tablet application will work across Apple iOS iPads as well as Tablets operating Android iOS.  This... Read More
Call analytics application user guide
Viewed 229 times since Thu, May 9, 2019
Overview Call Analytics provides a business with a web-based reporting package that allows them to run and email reports on all aspects of calls made, attempted calls, received calls and missed calls.  Likewise it enables this call data to be... Read More
UC office Skype for business user guide
Viewed 222 times since Tue, May 7, 2019
Overview Office UC Skype for Business/Lync Plug-in (referred to as S4B in this document) offers an enhancement to the existing Office UC suite of products.  The plug-in is offered as an additional device type on WHC for PC Desktop, and integrates... Read More
Business portal user features guide
Viewed 206 times since Thu, Jun 27, 2019
Overview This document describes the basic functionality of each User Feature and provides an explanation of how the Feature is used and configured by administrators or Users. Contextual Help This functionality is deployed on the Business Portal and... Read More
Receptionist user guide
Viewed 128 times since Fri, Aug 30, 2019
contents 1 - Overview 1.1. - Technology Availability 2 - Application Description - Receptionist 2.1.1. - Enterprise Edition 2.1.2. - SMB Edition 2.1.3. - Application Comparison 2.2. - Hardware & Software Description 2.2.1. - Operating Systems... Read More
Moving or adding a device on IC-talk 3
Viewed 86 times since Fri, Sep 13, 2019
To move a phone between users In order to do this, we need to first find the user that has the phone, and deprovision the phone from them, thus freeing it up for the other user to take. Log onto the business portal at https://portal.yourwhc.co.uk... Read More
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