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Enhanced Reporting and Wallboarding
Viewed 163 times since Thu, Oct 5, 2017
Enhanced CDR Reporting & Wallboards Frequently asked Question "can it do this report with X Y Z"? The phone system itself has a basic CDR reporting system and people always ask for a report with very specific items in. There are a number of ways... Read More
Pickup another ringing phone
Viewed 138 times since Thu, Aug 24, 2017
Call Pickup and Directed Call Pickup If you want to pickup another ringing extension there are a number of ways to do this, some of the options are listed below; BLF Keys Program a handset key using the UCP to monitor someone's extension, when a... Read More
Sangoma Handsets Default login
Viewed 116 times since Wed, Sep 13, 2017
The default login details for a default Sangoma handset is; Username: admin Password: admin This should be the default password for handsets out of the box or after a factory reset, please note that these handsets support zero touch and if purchased... Read More
Change Caller ID on internal calls
Viewed 112 times since Wed, Aug 16, 2017
 Can I change the Caller ID ( CID ) on internal calls? You can dictate what caller ID is presented for calls to the outside world (via a trunk) and thus present your group or department telephone number rather than your DDI and this is the default... Read More
Distinctive Ring - Different ringing for types of calls
Viewed 108 times since Wed, Aug 9, 2017
  Making your phones ring differently depending on who is calling If you want to have different types of calls cause different ringing then this is actually a function of the handset and not the system however there is a way to have the system... Read More
Out of hours messages / diverting
Viewed 107 times since Mon, Sep 18, 2017
Out of hours controls There are many ways to accomplish out of hours controls and here this FAQ will cover a couple of possibilities and the steps you should consider, the final results are entirely up to you as is the final destination or call... Read More
Caller ID Issues - Base Number Instead of DDI being seen
Viewed 92 times since Fri, Oct 20, 2017
Caller ID Issues - Base Number Instead of DDI being seen We have seen a couple of providers occasionally appear to be using the base telephone number instead of the Caller ID when making outbound calls. IC can set a base number for you on the SIP... Read More
How to enable users to access call recordings
Viewed 90 times since Mon, Oct 9, 2017
How to enable users for call recordings This is an article to show how to enable a user to be able to view, playback and download call recordings for other users. Most users will only access their phone system through the UCP (User Control Panel), so... Read More
Change transfer mode on BLF key on Sangoma Handsets
Viewed 73 times since Mon, Nov 20, 2017
Change transfer mode on BLF key on Sangoma Handsets By default pressing a BLF key (or Line key as it may be referred to, or indeed the button with lights on...) where the button has been set to BLF and an extension listed this will just start a call.... Read More
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