Extensions - SIP
Viewed 5865 times since Tue, Aug 1, 2017
Overview On IC-talk HC Chan_SIP is the preferred option for an extension please DO NOT use PJSIP or other options unless specifically instructed to do so for a specific item. The default port number will be 5160 for Chan_SIP. This guide walks you...
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Follow Me
Viewed 2983 times since Tue, Aug 1, 2017
Overview The Follow Me module has changed in PBX GUI software version 13. This module is no longer used to set an extension's follow me settings directly (ring strategy, follow me list, call confirmation, etc.). Editing an extension's...
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DISA - Direct Inward Station Access
Viewed 2646 times since Tue, Aug 1, 2017
Overview DISA is used to allow people from the outside world to call into your PBX and then be able to dial out of the PBX so it appears that their call is coming from the office, which can be handy when traveling. You can set a destination in an IVR...
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Callback
Viewed 2611 times since Tue, Aug 1, 2017
Overview A callback will hang up on the caller and then call them back, directing them to the selected destination. This means your system will be the originator of the new call, and the other person will be the receiver, instead of the other way...
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Directory
Viewed 2576 times since Tue, Aug 1, 2017
Introduction The directory module allows you to create dial-by-name directories of users that can be accessed by callers through modules like the IVR. You can create a company-wide directory or one for an individual department. You may also specify...
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Call Recording
Viewed 2485 times since Tue, Aug 1, 2017
Overview Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements,...
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Caller ID Management
Viewed 2436 times since Tue, Aug 1, 2017
Overview The Caller ID Management module is a unique way to modify the caller ID output on-the-fly. By dialing a simple feature code, you can change your caller ID for the next call from your extension. Or, you can specify a "persistent" change,...
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Appointment Reminder
Viewed 2432 times since Mon, Jul 31, 2017
Overview The Appointment Reminder module is a unique way to automate Appointment Reminders. By simply specifying names and numbers to be called, the PBX will automatically call at specified times and allow recipients to confirm, cancel, and...
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Announcements
Viewed 2406 times since Mon, Jul 31, 2017
Overview The Announcements module is used to play a recording to callers and then send them to a different destination once the announcement has been played. Do not confuse Announcements with the System Recordings module. The System Recording...
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Call Flow Control
Viewed 2275 times since Tue, Aug 1, 2017
Overview Call Flow Control lets you toggle where calls are sent based upon whether the toggle is set for Normal or Override mode. Think of this feature as an on and off switch. When on, callers would be sent to one destination, and when off, callers...
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Conferences
Viewed 2272 times since Tue, Aug 1, 2017
Overview The Conferences Module is used to create a single extension number that your users can dial so that they can talk to each other in a conference call. It also creates a destination to which you can send calls so that they can participate in...
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IVR - Auto Attendant
Viewed 2252 times since Tue, Aug 1, 2017
Overview The IVR module allows you to create one or more IVRs ("Interactive Voice Response" systems or Auto Attendants). You can then route calls to the IVR and play a recording prompting callers what options to enter, such as “press 1 for sales...
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Broadcast Dialler
Viewed 2215 times since Tue, Aug 1, 2017
Overview The Broadcast module allows you to broadcast a message to a predefined list of phone numbers. You can decide to use different messages or destinations based upon whether a person or answering machine/voicemail answers the call. Terminology...
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Conference Pro
Viewed 2140 times since Tue, Aug 1, 2017
Overview Conference Pro is an add-on to the existing Conferences module found in the PBX. Conference Pro allows end users to manage conference settings from the user control panel (UCP). Admin users can also easily create conference room IVRs and...
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