IC Knowledge Base

Custom Ringback Group

Custom Ringback Group

Description

This feature allows a Site to play alternative audio to all calls made to the Sites Users and Hunt Groups.  This replaces the traditional ringing audio that the user would hear.

Function

This feature is useful when a Site administrator wants to play alternative media to their callers, so perhaps play an announcement, advertising, or music. 

Configuration

This feature is available to configure in the Business Portal by navigating to:

  • Sites > Features > Management > Custom Ringback Group

To configure Custom Ringback Group, follow these steps:

  • Select the Configure
  • Tick the Turn on Custom Ringback for the Site button.

  • Upload a pre-recorded File, up to a maximum file size of 5Mb but please ensure the length of the message is no longer than 60 seconds. If the message is longer then calls may be cut-off before they are answered.
  • Once finished, select the Save
  • Please note if Custom Ringback on Hunt Group Plus is assigned that will take precedence
0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Auto Attendant Plus
Viewed 322 times since Mon, Feb 15, 2021
Configurable Feature Access Codes
Viewed 299 times since Mon, Feb 15, 2021
Call Director (Site)
Viewed 269 times since Mon, Feb 15, 2021
Call Logging
Viewed 340 times since Mon, Feb 15, 2021
Group Paging
Viewed 284 times since Mon, Feb 15, 2021
Time Schedules
Viewed 309 times since Mon, Feb 15, 2021
Call Pickup Groups (Site)
Viewed 311 times since Mon, Feb 15, 2021
Account Codes
Viewed 332 times since Mon, Feb 15, 2021
Call Capacity Management
Viewed 298 times since Mon, Feb 15, 2021
Configurable Extension Dialling
Viewed 301 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners