IC Knowledge Base

Holiday Schedules

Holiday Schedules

Description

As a Group or Company Administrator, you can define Holiday Schedules that can be associated with the Auto Attendant feature, or use the default ones we have created. Create a Holiday Schedule if you intend to configure an Auto Attendant so that it behaves differently during business hours/ after hours and you if you want the Auto Attendant to use its “after hours” behaviour during designated holiday periods.

Function

The feature automatically has the following Holiday Schedules which can be used by certain features:

  • England & Wales
  • Northern Ireland
  • Scotland

If these default schedules do not meet your needs then you can create your own and designate up to twenty different date ranges as holiday periods.  However please note you can only apply one Holiday Schedule to a feature, and you can apply this if the Holiday Schedule parameter appears within the feature, i.e. Auto Attendants. 

Configuration

The Site or Company Administrator can configure a Holiday Schedule through the Business Portal Site Feature Settings page, under ‘Holiday Schedule’.

  • Navigate to: Sites (select Site) > Features > Holiday Schedules

 
Please note the existing Holiday Schedules created on the system cannot be edited, but they can be used within features.
  • Click Add and enter a name in the Holiday Schedule Name box

  • Use the fields provided to specify the date ranges that are to be designated as holiday periods.

You  can  designate  up  to  twenty  different  date  ranges  as  holiday periods. Each line in the list represents a specific holiday period. Only 5 rows are immediately visible. To add more rows simply use the button labelled Add Another.

  • Holiday – the individual Holiday name
  • Date Range – the start and end date for each holiday period separated by a dash (-) e.g. 2014/04/14 - 2014/04/20. When selecting this field, a date range picker appears which allows you to simply select the start and end date from a calendar like tool which populates the field with the correctly formatted date.  If the holiday is only a single day, specify the same date as the start date for the end date.

  • Click Save

The  Holiday Schedules  page  is  displayed  with  a  link  to  your  new Holiday Schedule.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Contacts / Central User Phone Book
Viewed 113 times since Fri, Feb 12, 2021
Call Logging
Viewed 63 times since Mon, Feb 15, 2021
Hunt Groups
Viewed 76 times since Mon, Feb 15, 2021
Music on Hold
Viewed 73 times since Mon, Feb 15, 2021
Custom Ringback Group
Viewed 72 times since Mon, Feb 15, 2021
Call Capacity Management
Viewed 83 times since Mon, Feb 15, 2021
Configurable Extension Dialling
Viewed 67 times since Mon, Feb 15, 2021
Group Calling Line ID
Viewed 73 times since Mon, Feb 15, 2021
Auto Attendants
Viewed 92 times since Mon, Feb 15, 2021
Calling Plans
Viewed 75 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners