IC Knowledge Base

Configurable Extension Dialling

Configurable Extension Dialling


The Configurable Extension Dialling feature provides the ability to map a User’s DDI or public directory number to a unique extension to allow abbreviated extension only dialling between the Users of a Site


The Configurable Extension Dialling feature allows the Users of a Site to call one another using abbreviated dialling instead of requiring their whole public number to be dialled.

The Configurable Extension can range between two to six digits in length, depending on what length the CP Administrator has configured when creating the Company and Site on Business Zone. By default it set to 4 digits for the Company unless this is changed when creating the Site on Business Zone.  When users are created they will automatically be provided with an extension number which takes the last x digits of the number, where x is based on the site policy selection, i.e. if site is 4 digit extension and user takes a number of 0203 328 1162, extension will default to 1162.  The Site or Company Administrator can change the default extension to any other value of the required length that is not already in use by another User or Feature in the Site. 

Once assigned, Users’ extensions can be used for dialling and for other intra-Site routing features that require a phone number. For example, call forwarding, simultaneous ringing, speed dial, etc.

Extensions can also be assigned, if required, to routable Site Features like Hunt Groups, Call Centres, and Auto Attendants.


The Configurable Extension length can only be configured at the Site level on Business Zone by a CP Administrator.

The Configurable Extension Dialling feature requires no specific configuration. The Group or Company Administrator assigns the extension of the required length when Activating a User or configuring a Site Feature.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Device Management (Information)
Viewed 921 times since Mon, Feb 15, 2021
Voicemail (Site)
Viewed 1024 times since Mon, Feb 15, 2021
Time Schedules
Viewed 975 times since Mon, Feb 15, 2021
Hunt Group Plus
Viewed 1338 times since Mon, Feb 15, 2021
Site Intercept
Viewed 899 times since Mon, Feb 15, 2021
Holiday Schedules
Viewed 887 times since Mon, Feb 15, 2021
Voice Recording (Site)
Viewed 1369 times since Mon, Feb 15, 2021
Group Paging
Viewed 910 times since Mon, Feb 15, 2021
Auto Attendants
Viewed 1008 times since Mon, Feb 15, 2021
Call Park
Viewed 893 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners