IC Knowledge Base

Voicemail (Site)

Voicemail (Site)

Description

The Voicemail Site feature allows the CP Administrator to configure whether Voicemail is enabled or disabled for each Site, regardless of whether the User has this feature in their license pack.  In addition where Voicemail is enabled, an administrator can choose to disable the Voicemail-to-email function, preventing users from having voicemails emailed. 

Function

By default this is set to on and needs to stay on if there are users with Fixed and Mobile user licenses on the system, expecting to use the voicemail contained in their packs

However if a Company has a need for their users to be on the Fixed or Mobile User License, in order to access advanced features, but do not want them to use Voicemail, then turning this off simply disables Voicemail for all.  Likewise if a Company wants to prevent users from having voicemails emailed out, then this can also be disabled for the entire site or just for a single/subset of users. 

For SIPT users, this feature may conflict with a PBX mailbox if also configured as calls may hit the PBX RTNR (ring tone no reply) or Busy condition and will always go to PBX voicemail.  If a SIPT user is configured without a PBX mailbox or is using divert services then this feature may be used (see PBX config guide for unified mailbox support details).

Configuration

The CP Admin should select the site where they want to carry out further restrictions, locate the Voicemail feature followed by the Configure button.

  • To blanket turn off voicemail, simply untick the Turn On Voicemail box followed by Save.
  • To disable voicemails being sent to voicemail, tick the Disable Voicemail to Email box followed by of the following options:
    • To disable for all select For All Users
    • To disable for some users, select For Selected Users, then place a tick in the radio button next to the users you want to restrict, followed by Save.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Call Director (Site)
Viewed 68 times since Mon, Feb 15, 2021
Call Capacity Management
Viewed 83 times since Mon, Feb 15, 2021
Voice Recording (Site)
Viewed 131 times since Mon, Feb 15, 2021
Custom Ringback Group
Viewed 72 times since Mon, Feb 15, 2021
Account Codes
Viewed 69 times since Mon, Feb 15, 2021
Music on Hold
Viewed 73 times since Mon, Feb 15, 2021
Call Logging
Viewed 65 times since Mon, Feb 15, 2021
My Room Bridge
Viewed 66 times since Mon, Feb 15, 2021
Authorization Codes
Viewed 71 times since Mon, Feb 15, 2021
Calling Plans
Viewed 76 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners