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Last Number Redial
Viewed 1766 times since Tue, Jan 12, 2021
Last Number Redial Description This feature allows users to redial the last number that they previously dialled. Users can only redial calls where the call type is allowed in the Outgoing Calling Plan. Function Used by a User to quickly dial/return a... Read More
Call Notify
Viewed 1746 times since Mon, Feb 15, 2021
Call Notify Description This service enables a User to define criteria and specify rules that cause certain incoming calls to trigger an email notification to a User-specified address. Function If an incoming call meets the criteria set by one or... Read More
Voicemail / 1571
Viewed 1742 times since Mon, Jan 11, 2021
Description Provides a user with a personal voicemail service which allows them to listen to their voicemails from any phone, any internet browser or any email client. Function Provides the user with the ability to have unanswered calls managed by a... Read More
Calling Line ID Blocking
Viewed 1710 times since Tue, Jan 12, 2021
Calling Line ID Blocking Description This feature enables a User to block delivery of his/her identity on all outgoing calls to a called party outside of their line. There are 2 types of blocking, ‘Persistently’ block or block on a per... Read More
Alternate Number
Viewed 1699 times since Mon, Feb 15, 2021
Description The Alternate Numbers feature allows Users to specify the Alternate Numbers they can use with their phone service. Users can configure up to ten Alternate Numbers. The Alternative number will call the User’s Primary Line appearance... Read More
Answer Confirmation
Viewed 1696 times since Mon, Feb 15, 2021
Answer Confirmation Description This feature enhances the existing Simultaneous Ring, Sequential Ringing and Call Director features to (optionally) prompt the called party (you or employee) to enter a digit to confirm the acceptance of the call.... Read More
Local Area Code Dialling
Viewed 1687 times since Tue, Jan 12, 2021
Local Area Code Dialling Description This feature allows users to dial local telephone numbers without having to dial the area code. This is based on your phone number sharing the same area code of the recipient that you intend to dial. Function... Read More
Shared Call Appearance 20 & Multiple Call Arrangement
Viewed 1678 times since Mon, Feb 15, 2021
Shared Call Appearance 20 & Multiple Call Arrangement Description Shared Call Appearance 20 (SCA) allows Users to share multiple call appearances of their line number (CLI) over multiple devices, a maximum of 21, 20 shared and 1 primary. For... Read More
Call Director
Viewed 1651 times since Mon, Feb 15, 2021
Call Director Description Call Director is a fixed-mobile convergence (FMC) solution that allows users to make and receive calls using one number on any device and move calls between devices. Call Director must also be configured as a Site Level... Read More
Connected Line Identification Restriction - Withhold Number
Viewed 1636 times since Mon, Feb 15, 2021
Connected Line Identification Restriction Description This feature provides an end user with the ability to allow/stop a calling party seeing their phone number, where another user has forwarded a call to them. This feature is only available for on... Read More
Call Forward No Answer
Viewed 1552 times since Tue, Jan 12, 2021
Call Forward No Answer Description This feature enables a User to redirect incoming calls to another phone destination when the User does not answer within a specified number of rings. Function Call Forwarding No-Answer forwards calls to a specified... Read More
Call Transfer Options
Viewed 1508 times since Mon, Feb 15, 2021
Call Transfer Options Description This feature enables a User to transfer a call to another number using a number of different methods and is able to have failed transfers returned to the originating party. Function Call transfer is used to allow... Read More
Call Forwarding Selective
Viewed 1503 times since Mon, Feb 15, 2021
Call Forwarding Selective Description This feature enables a User to define criteria that causes certain incoming calls to be redirected to User-specified destinations. Call Forwarding Selective provides the capability to forward calls intended for a... Read More
Call Forward Always
Viewed 1474 times since Tue, Jan 12, 2021
Call Forward Always Description Call Forwarding Always (CFA) feature provides the capability to automatically redirect all incoming calls intended for a User, to another phone destination. Function If you enable the Call Forwarding Always option, all... Read More
Remote Office
Viewed 1461 times since Mon, Feb 15, 2021
Remote Office Description Allows a user to define a phone number, any working phone number, mobile or land line. This Device can then be used to make and receive calls. Outgoing calls will present the users ‘WHC’ CLI not the devices CLI... Read More
Distinctive & Priority Ringing
Viewed 1444 times since Mon, Feb 15, 2021
Distinctive & Priority Ringing Description Allows you to make your phone ring with a different ring cadence. Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell... Read More
Do Not Disturb (User)
Viewed 1442 times since Mon, Feb 15, 2021
Do Not Disturb Description Allows you to send your calls directly to your voice messaging box without ringing your phone. In addition, you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice... Read More
Busy Lamp Field
Viewed 1430 times since Mon, Feb 15, 2021
Busy Lamp Field Description The Busy Lamp Field (BLF) feature allows another user to monitor another user’s call state, through Busy Lamp Field LED’s, available on an IP Phone or IP Phone attendant console (sidecar). Users can be... Read More
Call Forward Not Reachable / Automatic failover
Viewed 1418 times since Tue, Jan 12, 2021
Call Forward Not Reachable / Automatic failover in case of failure Description This feature enables a User to redirect incoming calls to another phone destination when the Uses device fails to respond to an incoming call request or is not registered... Read More
Contacts / Central User Phone Book
Viewed 1404 times since Fri, Feb 12, 2021
Contacts / Central User Phone Book  Physical Handset Phone Books Most physical handsets are capable of storing your contacts BUT these will be local to that 1 handset only and if you reset or change the handset you will lose them. For a more... Read More
Calling Line ID Delivery-External Calling Line ID Delivery
Viewed 1403 times since Mon, Feb 15, 2021
Calling Line ID Delivery-External Calling Line ID Delivery Description Allows the user to view the incoming Caller ID information for a call coming from outside the customer’s organisation. Function To control whether the user is presented with... Read More
Call Forward Busy
Viewed 1394 times since Tue, Jan 12, 2021
Call Forward Busy Description This feature enables a User to redirect incoming calls to another phone destination when the User is busy. Function Call Forwarding Busy feature forwards calls to a specified phone destination when the User is busy. A... Read More
Automatic Callback
Viewed 1388 times since Mon, Feb 15, 2021
Automatic Callback Description The Automatic Callback (ACB) service allows Users to monitor a busy party and automatically establish a call when the busy party becomes idle. Upon reaching a valid ACB busy condition, the User will hear an... Read More
Shared Call Appearance 5
Viewed 1383 times since Mon, Feb 15, 2021
Shared Call Appearance 5 Shared Call Appearance 5 allows Users to share multiple call appearances of their line number (CLI) over multiple devices, a maximum of 5. For example, a Personal Assistant can take calls for multiple Executives and identify... Read More
Automatic Hold/Retrieve
Viewed 1376 times since Mon, Feb 15, 2021
Automatic Hold/Retrieve Automatic Hold/Retrieve (AHR) provides users with the ability to automatically hold and retrieve incoming calls without having to use a feature access code or flash key. It is useful for users who manage a large volume of... Read More
Anonymous Call Rejection
Viewed 1361 times since Mon, Feb 15, 2021
Anonymous Call Rejection Description This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the... Read More
Call Waiting
Viewed 1358 times since Tue, Jan 12, 2021
Call Waiting Description This feature enables a User to answer another incoming call while already engaged in a call. Function When an incoming call is received while a User is already engaged on an active call, the User is informed of the new call... Read More
Speed Dial 100
Viewed 1355 times since Mon, Feb 15, 2021
Speed Dial 100 Description Allows a User to dial another telephone number by dialling a Speed Prefix Access Code and two digits. Please note, this feature relies on a User remembering the telephone number that they have to dial. However on the 02... Read More
Call Park
Viewed 1353 times since Tue, Jan 12, 2021
Call Park Description The Call Park feature allows a User to suspend, or ‘park’, a call for an extended period of time. Function Whilst a call is parked, the User can freely make and receive other calls and invoke other features without... Read More
Call Return
Viewed 1350 times since Tue, Jan 12, 2021
Call Return Description This feature enables a User to call the last party that called. To call back the last party that called, the User dials a recall Feature Access Code. The system stores the number of the last party that called and attempts to... Read More
Speed Dial 8
Viewed 1335 times since Mon, Feb 15, 2021
Speed Dial 8 Allows a User too dial another telephone number by simply dialling a single digit. Please note, this feature relies on a User remembering the telephone number that they have to dial. However on the 02 March 2018 we launched phone... Read More
Fax Messaging
Viewed 1295 times since Mon, Feb 15, 2021
Fax Messaging Description This feature allows users to receive a fax and email it to themselves. Function The Fax Messaging service requires the Voice Messaging (Voicemail) User feature to be assigned and configured to function properly. The... Read More
Selective Call Rejection
Viewed 1287 times since Mon, Feb 15, 2021
Selective Call Rejection Description Reject calls when pre-defined criteria, such as phone number, time of day or day of week, are met. Function Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers... Read More
Basic Call Logs
Viewed 1279 times since Mon, Feb 15, 2021
Description Basic Call Logs provides users with call logs for received, missed, and placed calls. Function The basic call logs are all accessible from the Business Portal, phones and applications. It provides the user with the following: Missed... Read More
Selective Call Appearance
Viewed 1233 times since Mon, Feb 15, 2021
Selective Call Appearance Description Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met. Function Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The... Read More
Calling Line ID Delivery –Internal Calling Line ID Delivery
Viewed 109 times since Mon, Feb 15, 2021
Calling Line ID Delivery –Internal Calling Line ID Delivery Allows the User to view the incoming Caller ID information for a call coming from inside the customer’s organisation. Function             To control whether the user... Read More