IC Knowledge Base

Alternate Number

Description

The Alternate Numbers feature allows Users to specify the Alternate Numbers they can use with their phone service. Users can configure up to ten Alternate Numbers. The Alternative number will call the User’s Primary Line appearance and a distinctive ring pattern is applied to differentiate the call.

Function

Normal ringing is provided for incoming calls to the primary phone number and Users have the option of selecting from 3 distinctive ring patterns for calls to their subsequent alternate numbers.  The distinctive ring patterns available are:

  • Normal
  • Long-Long
  • Short-Short-Long
  • Short-Long-Short

Only numbers that are Reserved for the Site but unassigned to Site features or Users are available in the dropdown list for assigning as Alternate Numbers.  Alternate Numbers will appear in the CDR billing files.

For outgoing calls from the User, the User’s primary phone number is the calling line identity NOT the alternative number. See Additional Line if you need to call out as this number. 

Configuration/Operation

The User can select the feature setting Alternate Numbers in the Business Portal on their User Features page.

In the Business Portal, navigate to: 

  • Employees (select employee) > Features > Alternate Numbers

  • If you  want  to  allow each  alternate  number  to  have  a  distinctive  ring pattern, select the "Use distinctive ring patterns" check box.
  • Click ‘Save’

  • Click ‘Add’

  • From the Alternate Number list box, select a telephone number for your new alternate number.
  • Type a telephone number extension in the Extension field if required.

  • From the Ring Pattern list box, select a ring pattern for your new alternate number.
  • Click Save.
0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Flexible Seating Guest
Viewed 593 times since Mon, Feb 15, 2021
Office UC Desktop inc Skype for Business Plug-in
Viewed 574 times since Mon, Feb 15, 2021
Calling Line ID Delivery –Internal Calling Line ID Delivery
Viewed 66 times since Mon, Feb 15, 2021
Do Not Disturb (User)
Viewed 801 times since Mon, Feb 15, 2021
Call Return
Viewed 830 times since Tue, Jan 12, 2021
Voicemail / 1571
Viewed 950 times since Mon, Jan 11, 2021
Automatic Callback
Viewed 779 times since Mon, Feb 15, 2021
Call Barge –in Exempt
Viewed 51 times since Mon, Feb 15, 2021
Call Notify
Viewed 1172 times since Mon, Feb 15, 2021
Go Integrator DB-CRM Connect
Viewed 626 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners