IC Knowledge Base

Selective Call Appearance

Selective Call Appearance

Description

Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met.

Function

Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be true for you to receive the call.

Configuration/Operation

In The Business Port navigate to:

  • Employees > Features > Call Control > Selective Call Acceptance

  • Select ‘Configure’

  • To Add a New Rule Click ‘Add’
  • To edit an existing Rule select the Rule under the ‘Description’ Heading.
  • To Delete a rule select the right hand tick box and click ‘Delete’
  • To Delete all rules select the right hand tick box in the header bar and click ‘Delete’
  • Click ‘Add’

  • Add a description of the rule.
  • Select a Time schedule from the dropdown menu.
    • Note:- Time schedules need to be pre-configured (Please refer to the Site Features Guide for more details)
  • Click ‘Save & Add More Details’

  • To add a phone number type the number into the box and click the  ‘+’ button

  • To delete  a number select the right hand tick box and click delete
  • To delete all numbers select the right hand tick box in the header bar and click delete.
  • When you have completed the configuration Click ‘Save’

 

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