IC Knowledge Base

Selective Call Appearance

Selective Call Appearance

Description

Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met.

Function

Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be true for you to receive the call.

Configuration/Operation

In The Business Port navigate to:

  • Employees > Features > Call Control > Selective Call Acceptance

  • Select ‘Configure’

  • To Add a New Rule Click ‘Add’
  • To edit an existing Rule select the Rule under the ‘Description’ Heading.
  • To Delete a rule select the right hand tick box and click ‘Delete’
  • To Delete all rules select the right hand tick box in the header bar and click ‘Delete’
  • Click ‘Add’

  • Add a description of the rule.
  • Select a Time schedule from the dropdown menu.
    • Note:- Time schedules need to be pre-configured (Please refer to the Site Features Guide for more details)
  • Click ‘Save & Add More Details’

  • To add a phone number type the number into the box and click the  ‘+’ button

  • To delete  a number select the right hand tick box and click delete
  • To delete all numbers select the right hand tick box in the header bar and click delete.
  • When you have completed the configuration Click ‘Save’

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Remote Office
Viewed 1011 times since Mon, Feb 15, 2021
Do Not Disturb (User)
Viewed 906 times since Mon, Feb 15, 2021
Answer Confirmation
Viewed 1166 times since Mon, Feb 15, 2021
Calling Line ID Blocking
Viewed 1190 times since Tue, Jan 12, 2021
Call Return
Viewed 908 times since Tue, Jan 12, 2021
Call Forward No Answer
Viewed 958 times since Tue, Jan 12, 2021
Voicemail / 1571
Viewed 1115 times since Mon, Jan 11, 2021
Call Pickup Groups
Viewed 629 times since Mon, Feb 15, 2021
Alternate Number
Viewed 1042 times since Mon, Feb 15, 2021
Simultaneous Ring
Viewed 595 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners