IC Knowledge Base

Call Waiting

Call Waiting

Description

This feature enables a User to answer another incoming call while already engaged in a call.

Function

When an incoming call is received while a User is already engaged on an active call, the User is informed of the new call by a Call Waiting tone. To answer the waiting call, the User places the first caller on hold, (how this is done will depend on the device being used), and answers the new incoming call and will be connected to the new caller. The User can toggle between the two parties.  How the User switches between the active call and the call on hold will depend on the device being used.

If the User hangs up on the active call the call on hold or waiting will ring the User. When the User answers this call, the User is reconnected to the held or waiting caller.

Configuration/Operation

Call Waiting can be activated and Deactivated by use of Feature Access Codes:

*43 Call Waiting Activation

"#43" Call Waiting Deactivation

"*43*" Call Waiting Status

 

Web Portal Configuration/Operation

This service can also be set through the web portal.

To Activate Call Waiting through the Business Portal, navigate to:

  • Employees (select Employee) > Features
  • Toggle the Call Waiting switch to the ‘On’ position
  • Toggle the Call Waiting switch to the ‘Off’ position and when the user is on a call any incoming calls will receive the user’s busy treatment.
    • Caller will Here Busy Tone
    • Caller will follow ‘Call Forward Busy’ if configured
    • Caller will be forwarded to the users Voicemail box (if configured)

 

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Distinctive & Priority Ringing
Viewed 2567 times since Mon, Feb 15, 2021
Hot Desking Guest
Viewed 1757 times since Mon, Feb 15, 2021
Additional Line
Viewed 1769 times since Mon, Feb 15, 2021
Fax Messaging
Viewed 2520 times since Mon, Feb 15, 2021
Voicemail / 1571
Viewed 3162 times since Mon, Jan 11, 2021
Call Barge –in Exempt
Viewed 98 times since Mon, Feb 15, 2021
Pre- alerting Announcement
Viewed 2116 times since Mon, Feb 15, 2021
Call Forward No Answer
Viewed 2759 times since Tue, Jan 12, 2021
Call Return
Viewed 2473 times since Tue, Jan 12, 2021
Call Forwarding Selective
Viewed 2717 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners