IC Knowledge Base

Call Forward Always

Call Forward Always


Call Forwarding Always (CFA) feature provides the capability to automatically redirect all incoming calls intended for a User, to another phone destination.


If you enable the Call Forwarding Always option, all incoming calls will be redirected to the phone number you specify, regardless of the settings you have for Busy and No Answer.  When the feature is active an optional ring reminder can be applied to the User’s device each time a call is forwarded.

The digital phone line supports multi-path forwarding for all types of call forwarding. There are no restrictions on the number of simultaneous forwarded calls.



Call Forwarding Always can be activated and deactivated by use of Feature Access Codes:

*72 Call Forwarding Always Activation (Follow instructions to enter destination number)
*73 Call Forwarding Always Deactivation
*21* Call Forwarding Always Status
*21 Call Forwarding Always To Voicemail Activation
#21 Call Forwarding Always To Voicemail Deactivation


Limiting Conditions

It is possible for the Call Forwarding Always (CFA) feature to create a loop.  For example, consider the case that arises when User A has the CFA service activated and configured to forward all calls to User B, and User B forwards all calls to User A. In this case, the system detects the loop and overrides the CFA service, resulting in User B establishing a normal call connection to User A.

Call Forwarding Always to Voicemail does not override Call Forwarding Always.


Web Portal Configuration/Operation

This service can also be set through the web portal.

To configure Call Forwarding Always through the Business Portal, navigate to:

  • Employees (select employee) > Features > Call Forwarding
  • Select the ‘Always forward calls’ box to turn on the Call Forwarding Always feature

  • Select the ‘Play ring reminder when a call is forwarded’ box if you want to be alerted when a call is forwarded.
  • Enter a valid phone number or SIP URI that you wish to forward all calls to in the ‘forward to number/SIP URI’ box. If the number or SIP URI you enter is not valid the caller will receive number unattainable tone or a network announcement.
  • Click Save




0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Call Centres (Agent)
Viewed 809 times since Mon, Feb 15, 2021
Selective Call Appearance
Viewed 1093 times since Mon, Feb 15, 2021
Basic Call Logs
Viewed 1137 times since Mon, Feb 15, 2021
Shared Call Appearance 20 & Multiple Call Arrangement
Viewed 1499 times since Mon, Feb 15, 2021
Office UC for Smartphone
Viewed 950 times since Mon, Feb 15, 2021
Automatic Hold/Retrieve
Viewed 1226 times since Mon, Feb 15, 2021
Last Number Redial
Viewed 1541 times since Tue, Jan 12, 2021
Voicemail / 1571
Viewed 1524 times since Mon, Jan 11, 2021
Call Policies
Viewed 818 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners