IC Knowledge Base

Voice Recording User

Voice Recording User


Voice Recording User is an add-on User application which will allow a User’s calls to be recorded and stored in a secure cloud environment.  The Voice Recording User add-on can be added to all 3 User license types; Functional, Fixed and Mobile.

A Voice Recording User will have their recordings stored for either 30 days or 180 days, depending on what policy has been set-up on the initial order form.


Voice Recording provides a business with a User level recording function and allows calls to be recorded in real-time either proactively or reactively, in accordance with PCI DSS compliance.  PCI DSS requirement 3.2 stipulates that card validation codes and values must not be stored other than for transaction authorisation. The call recorder therefore provides the facility to pause and restart recordings using DTMF codes entered by the agent during the call. When credit card data is about to be given the agent keys a code into their handset and the recording pauses. When the credit card details have been completed the agent re-enters the code to restart recording.

SIPT users using "Always" will work for external PSTN calls, but not for internal calls between PBX users that do not pass through the WHC platform. For SIPT users, the other three variants "Always with Pause/Resume", "On Demand", "On Demand with User Initiated Start" are dependent on PBX support as codes may not be passed through to the WHC platform by the PBX (see PBX config guide for details). These variants can however be controlled via the BP.


Voice Recording is turned on/off for Users from the Business Portal by a CP or Company Administrator. Once enabled a User has the ability to configure their recording options and directly access their own recordings.  Likewise a Company Administrator has access to these recordings and a lot more functionality. 

For guidance on how to download, install, configure and use this application please refer to the Voice recording application user guide .

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Go Integrator DB-CRM Connect
Viewed 1199 times since Mon, Feb 15, 2021
Anonymous Call Rejection
Viewed 1505 times since Mon, Feb 15, 2021
Call Policies
Viewed 1023 times since Mon, Feb 15, 2021
Flexible Seating Guest
Viewed 1154 times since Mon, Feb 15, 2021
Call Forward Not Reachable / Automatic failover
Viewed 1599 times since Tue, Jan 12, 2021
Busy Lamp Field
Viewed 1577 times since Mon, Feb 15, 2021
Automatic Hold/Retrieve
Viewed 1514 times since Mon, Feb 15, 2021
Call Forward No Answer
Viewed 1715 times since Tue, Jan 12, 2021
Office UC for Smartphone
Viewed 1165 times since Mon, Feb 15, 2021
Call Transfer Options
Viewed 1668 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners