IC Knowledge Base

User Intercept

User Intercept

Description

Allows a user’s phone number to be taken out of service while providing callers with informative Announcements and alternative routing options.

Function

This is useful for an administrator to use when an employee has left the company and you want to ensure you do not lose the calls.

For SIPT users this feature will not work for internal calls between PBX users that do not pass through the WHC platform.

Configuration/Operation

In the Business Portal, navigate to: 

  • Employees > Features > Call Control > User Intercept

  • Select ‘Configure’

  • Intercept All Incoming Calls
    • This Enables User Intercept
  • Play New Telephone Number
    • The system will play an announcement containing the phone number configured
  • Transfer On ‘0’
    • Select to allow a caller the option of being transferred to a new number, such as a switchboard operator.
    • Configure the number you wish to transfer the incoming call too.
  • Use Personal Announcement
    • Select and upload a personal announcement rather than using the system default.

 

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Do Not Disturb (User)
Viewed 84 times since Mon, Feb 15, 2021
Selective Call Appearance
Viewed 87 times since Mon, Feb 15, 2021
Call Forward No Answer
Viewed 96 times since Tue, Jan 12, 2021
Call Forwarding Selective
Viewed 99 times since Mon, Feb 15, 2021
Voicemail
Viewed 976 times since Wed, Jun 19, 2019
Connected Line Identification Restriction - Withhold Number
Viewed 93 times since Mon, Feb 15, 2021
Hot Desking Guest
Viewed 68 times since Mon, Feb 15, 2021
Call Forward Busy
Viewed 91 times since Tue, Jan 12, 2021
Directed Call Pickup with Barge in
Viewed 78 times since Mon, Feb 15, 2021
Speed Dial 8
Viewed 90 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners