IC Knowledge Base

User Intercept

User Intercept

Description

Allows a user’s phone number to be taken out of service while providing callers with informative Announcements and alternative routing options.

Function

This is useful for an administrator to use when an employee has left the company and you want to ensure you do not lose the calls.

For SIPT users this feature will not work for internal calls between PBX users that do not pass through the WHC platform.

Configuration/Operation

In the Business Portal, navigate to: 

  • Employees > Features > Call Control > User Intercept

  • Select ‘Configure’

  • Intercept All Incoming Calls
    • This Enables User Intercept
  • Play New Telephone Number
    • The system will play an announcement containing the phone number configured
  • Transfer On ‘0’
    • Select to allow a caller the option of being transferred to a new number, such as a switchboard operator.
    • Configure the number you wish to transfer the incoming call too.
  • Use Personal Announcement
    • Select and upload a personal announcement rather than using the system default.

 

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Call Forward No Answer
Viewed 608 times since Tue, Jan 12, 2021
Directed Call Pickup with Barge in
Viewed 602 times since Mon, Feb 15, 2021
Go Integrator DB-CRM Connect
Viewed 480 times since Mon, Feb 15, 2021
Selective Call Appearance
Viewed 535 times since Mon, Feb 15, 2021
Hot Desking Host
Viewed 493 times since Mon, Feb 15, 2021
Simultaneous Ring
Viewed 414 times since Mon, Feb 15, 2021
Automatic Hold/Retrieve
Viewed 638 times since Mon, Feb 15, 2021
Call Park
Viewed 572 times since Tue, Jan 12, 2021
Alternate Number
Viewed 630 times since Mon, Feb 15, 2021
Call Centres (Agent)
Viewed 419 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners