IC Knowledge Base

Call Forward Busy

Call Forward Busy

Description

This feature enables a User to redirect incoming calls to another phone destination when the User is busy.

Function

Call Forwarding Busy feature forwards calls to a specified phone destination when the User is busy. A User is considered busy when there are too many active calls or a feature makes the User appear busy to the caller.

Features that will make a User appear busy to a caller include, but are not limited to, Do Not Disturb or Selective all Rejection.

Configuration/Operation

Call Forwarding Busy can be activated and deactivated by use of Feature Access Codes:

*90 Call Forwarding Busy Activation (Follow instructions to enter destination number)
*91 Call Forwarding Busy Deactivation
*67* Call Forwarding Busy Status
*40 Call Forwarding Busy To Voicemail Activation
#40 Call Forwarding Busy To Voicemail Deactivation

 

 

Web Portal Configuration/Operation

This service can also be set through the web portal.

To configure Call Forwarding Busy through the Business Portal, navigate to:

  • Employees (select employee) > Features > Call Forwarding
  • Select  the  ‘Forward  calls  when  line  is  busy’  box  to  turn  on  the  Call Forwarding Busy feature

  • Enter a valid phone number or SIP URI that you wish to forward all calls to when the line is busy in the ‘forward to number/SIP URI’ box. If the number or SIP URI you enter is not valid the caller will receive number unattainable tone or a network announcement.
  • Click Save

 

 

 

 

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Voice Recording User
Viewed 587 times since Mon, Feb 15, 2021
Push to Talk
Viewed 434 times since Mon, Feb 15, 2021
Pre- alerting Announcement
Viewed 527 times since Mon, Feb 15, 2021
Speed Dial 8
Viewed 601 times since Mon, Feb 15, 2021
Call Pickup Groups
Viewed 423 times since Mon, Feb 15, 2021
Call Policies
Viewed 405 times since Mon, Feb 15, 2021
Distinctive & Priority Ringing
Viewed 667 times since Mon, Feb 15, 2021
Additional Line
Viewed 437 times since Mon, Feb 15, 2021
Calling Line ID Blocking
Viewed 778 times since Tue, Jan 12, 2021
Busy Lamp Field
Viewed 650 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners