IC Knowledge Base

Call Waiting

Call Waiting


This feature enables a User to answer another incoming call while already engaged in a call.


When an incoming call is received while a User is already engaged on an active call, the User is informed of the new call by a Call Waiting tone. To answer the waiting call, the User places the first caller on hold, (how this is done will depend on the device being used), and answers the new incoming call and will be connected to the new caller. The User can toggle between the two parties.  How the User switches between the active call and the call on hold will depend on the device being used.

If the User hangs up on the active call the call on hold or waiting will ring the User. When the User answers this call, the User is reconnected to the held or waiting caller.


Call Waiting can be activated and Deactivated by use of Feature Access Codes:

*43 Call Waiting Activation

"#43" Call Waiting Deactivation

"*43*" Call Waiting Status


Web Portal Configuration/Operation

This service can also be set through the web portal.

To Activate Call Waiting through the Business Portal, navigate to:

  • Employees (select Employee) > Features
  • Toggle the Call Waiting switch to the ‘On’ position
  • Toggle the Call Waiting switch to the ‘Off’ position and when the user is on a call any incoming calls will receive the user’s busy treatment.
    • Caller will Here Busy Tone
    • Caller will follow ‘Call Forward Busy’ if configured
    • Caller will be forwarded to the users Voicemail box (if configured)



0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Voicemail / 1571
Viewed 1333 times since Mon, Jan 11, 2021
Flexible Seating Guest
Viewed 785 times since Mon, Feb 15, 2021
Contacts / Central User Phone Book
Viewed 1140 times since Fri, Feb 12, 2021
Office UC for Tablet
Viewed 702 times since Mon, Feb 15, 2021
Call Parking
Viewed 703 times since Mon, Feb 15, 2021
Hot Desking Host
Viewed 783 times since Mon, Feb 15, 2021
Viewed 2209 times since Wed, Jun 19, 2019
Last Number Redial
Viewed 1336 times since Tue, Jan 12, 2021
Busy Lamp Field
Viewed 1112 times since Mon, Feb 15, 2021
Selective Call Appearance
Viewed 927 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners