IC Knowledge Base

Shared Call Appearance 5

Shared Call Appearance 5

Shared Call Appearance 5 allows Users to share multiple call appearances of their line number (CLI) over multiple devices, a maximum of 5. For example, a Personal Assistant can take calls for multiple Executives and identify each line on their handset. Each Executive will share their CLI on the Personal Assistant’s device.

Function

The Maximum number of devices you can share a number across is 5. Shared Call Appearance is not available in all packs.  Ensure you check the Product Handbook to see if this is available.

For SIPT users, internal calls between PBX users that do not pass through the WHC platform will not go to the applications used.

Configuration/Operation

As an administrator in the Business Portal, select the User that will be sharing their call appearance on another device.

Either navigate to:

  • Employees > Devices > Shared Call Appearance

  • Select Create New Shared Call appearance

Or

  • Navigate to:- Employees > Features > Mobility > Shared Call Appearance

  • Click ‘Configure’

Adding a Device

New Device

If you are not sharing a call appearance on another user’s existing handset you will need to add a new device using the ‘From New Device’ option.

Select the ‘From New Device’ option

  • Enter a Device ID
  • Select the ‘Device Type’ from the Dropdown list.
  • Enter the MAC Address that will be the Shared Call Appearance.
  • You can enter a brief description of the device, this can be useful for future reference.
  • Click ‘Save’ 

  • Click ‘Save’

Existing Device

If you are creating a ‘Shared Call Appearance’ for an existing device

  • Select the ‘From Existing Device’ option
  • Select the Device you wish to add to ‘Shared call appearance’

  • Click ‘Save’

  • Click ‘Save’

Note, the Allow Call Move From Another Device allows you to move calls between you devices using the ‘Call Retrieve and Call Director Move’ Feature Access Code

  • By Default  FAC = *11
  • User answers a call on device A
  • The user wishes to move the call to device B
  • From device B the user dial *11
  • The Call is moved to device B

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Simultaneous Ring
Viewed 65 times since Mon, Feb 15, 2021
Calling Line ID Delivery-External Calling Line ID Delivery
Viewed 88 times since Mon, Feb 15, 2021
Sequential Ring
Viewed 69 times since Mon, Feb 15, 2021
Call Waiting
Viewed 91 times since Tue, Jan 12, 2021
Voice Recording User
Viewed 114 times since Mon, Feb 15, 2021
Push to Talk
Viewed 74 times since Mon, Feb 15, 2021
Selective Call Rejection
Viewed 90 times since Mon, Feb 15, 2021
Calling Line ID Delivery –Internal Calling Line ID Delivery
Viewed 8 times since Mon, Feb 15, 2021
Selective Call Appearance
Viewed 87 times since Mon, Feb 15, 2021
Call Policies
Viewed 64 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners