IC Knowledge Base

Go Integrator DB-CRM Connect

Go Integrator DB-CRM Connect

Go Integrator DB* is an application for Windows Desktop that integrates leading CRM Applications into the WHC service. It works in conjunction with a User’s primary** phone and CRM software to enhance a User’s productivity, i.e. screen popping a CRM file based on the number calling in.

This application is provided from a partner called Mondago and they provide two variants; Go Integrator Lite and Go Integrator DB. 

*Go Integrator DB is referred to as CRM Connect on the Business Zone Ordering Page and Business Portal Service Settings page.  This will change to Go Integrator DB in a future release. 

**Devices set up a shared devices to the primary device cannot be controlled.


Go Integrator DB enables users to integrate call control into an approved CRM system providing the following functionality:

  • Manual (default) or Automatic screen popping of customer files when inbound calls are received
  • Call Control from PC
  • Click-to-dial from CRM file

In addition the application will allow:

  • Configuration/control of a number of features
  • Monitoring of a User’s presence status

For SIPT users, internal calls between PBX users that do not pass through the WHC platform will not go to the app.


For guidance on how to download, install, configure and use this application please refer to the application user guide.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
Push to Talk
Viewed 846 times since Mon, Feb 15, 2021
Call Forward Always
Viewed 1319 times since Tue, Jan 12, 2021
Do Not Disturb (User)
Viewed 1236 times since Mon, Feb 15, 2021
Shared Call Appearance 5
Viewed 1193 times since Mon, Feb 15, 2021
User Intercept
Viewed 1007 times since Mon, Feb 15, 2021
Alternate Number
Viewed 1502 times since Mon, Feb 15, 2021
Call Waiting
Viewed 1196 times since Tue, Jan 12, 2021
Busy Lamp Field
Viewed 1278 times since Mon, Feb 15, 2021
Reception Console-Small Business and Enterprise
Viewed 809 times since Mon, Feb 15, 2021
Flexible Seating Guest
Viewed 922 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners