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Go Integrator DB-CRM Connect

Go Integrator DB-CRM Connect

Go Integrator DB* is an application for Windows Desktop that integrates leading CRM Applications into the WHC service. It works in conjunction with a User’s primary** phone and CRM software to enhance a User’s productivity, i.e. screen popping a CRM file based on the number calling in.

This application is provided from a partner called Mondago and they provide two variants; Go Integrator Lite and Go Integrator DB. 

*Go Integrator DB is referred to as CRM Connect on the Business Zone Ordering Page and Business Portal Service Settings page.  This will change to Go Integrator DB in a future release. 

**Devices set up a shared devices to the primary device cannot be controlled.


Go Integrator DB enables users to integrate call control into an approved CRM system providing the following functionality:

  • Manual (default) or Automatic screen popping of customer files when inbound calls are received
  • Call Control from PC
  • Click-to-dial from CRM file

In addition the application will allow:

  • Configuration/control of a number of features
  • Monitoring of a User’s presence status

For SIPT users, internal calls between PBX users that do not pass through the WHC platform will not go to the app.


For guidance on how to download, install, configure and use this application please refer to the application user guide.

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