IC Knowledge Base

Distinctive & Priority Ringing

Distinctive & Priority Ringing

Description

Allows you to make your phone ring with a different ring cadence.  Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell when a call is from inside your group or outside your group.

Function

The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day).

The change in ring on the phone is only a change in the ringing cadence it does not change the ringing tone applied.

Some Handsets support the use of different ring tones based on the Calling Line ID. This is a phone feature and not a feature of the WHC service.

Configuration/Operation

Configuration is in the Employee section of the Business Portal and requires that a Time schedule has been pre-configured.

Please refer to the section on Time Schedules in the Site Features Guide.

In the Business Portal, navigate to: 

  • Employees > Features > Call Control
  • Scroll Down to Distinctive & Priority Ringing

  • Select Configure

  • To add a new ‘Rule click the ‘+ Add’ button
  • To Edit an Existing ‘Rule’ select the description of the rule.
  • To Activate/Deactivate a ‘Rule’ use the slide button under the status field
  • To Delete a ‘Rule’ select the left hand tick box and click the ‘x Delete’ button

When adding a new ‘Rule’

  • Type a description on the rule in the box provided.
  • Select a time schedule from the dropdown box.
  • Time schedule must be pre-configured for the customer’s site.
  • When adding a new ‘Rule’ or editing an existing one.
  • To add a new phone number enter the details in the box provided and Click the   button
  • To delete a phone number select the number using the right hand side tick box and click  the ‘x Delete’ button
  • To delete all numbers select the tick box in the header bar and then click the ‘x Delete’ button

See Below

  • When all changes have been completed click ’Save’

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Alternate Number
Viewed 2391 times since Mon, Feb 15, 2021
Call Forward Busy
Viewed 2091 times since Tue, Jan 12, 2021
Basic Call Logs
Viewed 1689 times since Mon, Feb 15, 2021
Calling Line ID Delivery –Internal Calling Line ID Delivery
Viewed 149 times since Mon, Feb 15, 2021
Calling Line ID Blocking
Viewed 2151 times since Tue, Jan 12, 2021
Connected Line Identification Restriction - Withhold Number
Viewed 2130 times since Mon, Feb 15, 2021
Automatic Callback
Viewed 1816 times since Mon, Feb 15, 2021
Office UC for Smartphone
Viewed 1382 times since Mon, Feb 15, 2021
Local Area Code Dialling
Viewed 2267 times since Tue, Jan 12, 2021
Directed Call Pickup with Barge in
Viewed 1563 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners