IC Knowledge Base

Reception Console-Small Business and Enterprise

Reception Console-Small Business and Enterprise

Description

The Reception Console is an application that allows Users to control calls, monitor the lines of employees, manage directories and use productivity tools from a PC. It comes in two varieties, either an Enterprise grade version or a Small-Medium Business (SMB) version.  The application is the same for either, but the functionality exposed will be slightly different.

The Enterprise version includes:

  • Queuing
  • Outlook Integration
  • Monitor up to 500 users (200 static Plus 300 dynamic)

The SMB version includes:

  • Queuing
  • Outlook Integration
  • Monitor up to 30 users

Receptionist is deployed on a Microsoft Windows platform and/or Citrix Presentation Server platform.

Function

The application will enables users to become receptionists by providing them with a web application that allows them to monitor users and easily transfer calls.  The console can actively monitor up to 30 users at a time on the SMB version and 200 users at a time on the Enterprise version.

The application provides the reception user with the following:

  • Call Management features – Answer; dial, hold, conference, blind and attended  transfer, move to queue
  • Line Monitoring – Monitor a User’s line to see line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always
  • Camp On with Recall - Perform a directed hold when called party is busy
  • Directed Call Pickup - Pickup any ringing extension
  • Voicemail Transfer – Transfer calls directly to voicemail
  • Call Barge-In - Operator intrusion on a busy line
  • Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
  • Day/Night mode – Operators can automate the switch from “day” to “night” mode
  • Messaging – Send emails to contacts from desktop screen
  • Call History – Logs outgoing, received and missed calls
  • Call Statistics – Average hold time, transfer count
  • Supports multiple Directories – Corporate, Monitored, LDAP,
  • Speed Dials - Search and call numbers from a list of up to 100
  • Contact Directory Filtering - Directory filtering of enterprise

Configuration/Operation

For guidance on how to download, install, configure and use this application please refer to the application user guide.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Basic Call Logs
Viewed 396 times since Mon, Feb 15, 2021
Call Forward Always
Viewed 425 times since Tue, Jan 12, 2021
Call Pickup Groups
Viewed 277 times since Mon, Feb 15, 2021
Hot Desking Host
Viewed 357 times since Mon, Feb 15, 2021
Fax Messaging
Viewed 398 times since Mon, Feb 15, 2021
Voicemail
Viewed 1460 times since Wed, Jun 19, 2019
Selective Call Appearance
Viewed 361 times since Mon, Feb 15, 2021
Speed Dial 8
Viewed 409 times since Mon, Feb 15, 2021
Call Return
Viewed 452 times since Tue, Jan 12, 2021
Automatic Hold/Retrieve
Viewed 406 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners