IC Knowledge Base

Directed Call Pickup with Barge in

Directed Call Pickup with Barge in

Description

Allows the user to Pick up a call or Barge Into a call on another user. Unlike Group Call Pickup, where a Feature Access Code is used to pick up a call on a pre-define list of users, Directed Call Pickup with Barge In uses a Feature Access Code plus the Extension Number of the phone to pick up or Barge into a call on any phone on the customers Site.

Note, Barge In cannot be completed if the user has Barge In Exempt set as a feature.

Function

Directed Call Pickup

  • The Phone for user A is ringing
  • User B dials *33 (default FAC) followed by User B’s extension number.
  • User B has picked up the call meant for user A

Barge In

  • User A is on a call to a customer
  • User B need to speak to user A urgently
  • User B dials *33 (default FAC) followed by User A’s extension number
  • User A is Not Barge In Exempt.
  • User B is now in the Call with User A.

Note: - A tone may or may not be played to User A to make them aware that Barge In has occurred. This is dependent on the Configuration of User B.

Configuration/Operation

Direct Call Pickup with Barge In is not a configurable Option. It is usually a standard feature in some of the Feature Packs that go to make up a customer’s service offering. Please Check the Availability with your Customer Administrator or your Reseller.

For Employees that do have this feature available there is a configuration option that allows the playing of a tone on Barge In.

In the Business Portal, navigate to: 

  • Employees > Features > Call Control  > Direct Call Pickup with Barge In

  • Select ‘Play A Warning Tone When You Barge In’ if required

  • Click Save

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Office UC Desktop inc Skype for Business Plug-in
Viewed 76 times since Mon, Feb 15, 2021
Call Forward No Answer
Viewed 96 times since Tue, Jan 12, 2021
Busy Lamp Field
Viewed 99 times since Mon, Feb 15, 2021
Connected Line Identification Restriction - Withhold Number
Viewed 93 times since Mon, Feb 15, 2021
Alternate Number
Viewed 96 times since Mon, Feb 15, 2021
Automatic Hold/Retrieve
Viewed 86 times since Mon, Feb 15, 2021
Hot Desking Host
Viewed 70 times since Mon, Feb 15, 2021
Selective Call Rejection
Viewed 89 times since Mon, Feb 15, 2021
Calling Line ID Delivery-External Calling Line ID Delivery
Viewed 88 times since Mon, Feb 15, 2021
Call Notify
Viewed 122 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners