IC Knowledge Base

Directed Call Pickup with Barge in

Directed Call Pickup with Barge in

Description

Allows the user to Pick up a call or Barge Into a call on another user. Unlike Group Call Pickup, where a Feature Access Code is used to pick up a call on a pre-define list of users, Directed Call Pickup with Barge In uses a Feature Access Code plus the Extension Number of the phone to pick up or Barge into a call on any phone on the customers Site.

Note, Barge In cannot be completed if the user has Barge In Exempt set as a feature.

Function

Directed Call Pickup

  • The Phone for user A is ringing
  • User B dials *33 (default FAC) followed by User B’s extension number.
  • User B has picked up the call meant for user A

Barge In

  • User A is on a call to a customer
  • User B need to speak to user A urgently
  • User B dials *33 (default FAC) followed by User A’s extension number
  • User A is Not Barge In Exempt.
  • User B is now in the Call with User A.

Note: - A tone may or may not be played to User A to make them aware that Barge In has occurred. This is dependent on the Configuration of User B.

Configuration/Operation

Direct Call Pickup with Barge In is not a configurable Option. It is usually a standard feature in some of the Feature Packs that go to make up a customer’s service offering. Please Check the Availability with your Customer Administrator or your Reseller.

For Employees that do have this feature available there is a configuration option that allows the playing of a tone on Barge In.

In the Business Portal, navigate to: 

  • Employees > Features > Call Control  > Direct Call Pickup with Barge In

  • Select ‘Play A Warning Tone When You Barge In’ if required

  • Click Save

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Call Forward Not Reachable / Automatic failover
Viewed 2313 times since Tue, Jan 12, 2021
Pre- alerting Announcement
Viewed 1859 times since Mon, Feb 15, 2021
Sequential Ring
Viewed 1439 times since Mon, Feb 15, 2021
Office UC Desktop inc Skype for Business Plug-in
Viewed 1502 times since Mon, Feb 15, 2021
Answer Confirmation
Viewed 2602 times since Mon, Feb 15, 2021
Hot Desking Guest
Viewed 1526 times since Mon, Feb 15, 2021
Call Transfer Options
Viewed 2357 times since Mon, Feb 15, 2021
Calling Line ID Blocking
Viewed 2545 times since Tue, Jan 12, 2021
Shared Call Appearance 20 & Multiple Call Arrangement
Viewed 2518 times since Mon, Feb 15, 2021
Busy Lamp Field
Viewed 2241 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners