IC Knowledge Base

Go Integrator DB-CRM Connect

Go Integrator DB-CRM Connect

Go Integrator DB* is an application for Windows Desktop that integrates leading CRM Applications into the WHC service. It works in conjunction with a User’s primary** phone and CRM software to enhance a User’s productivity, i.e. screen popping a CRM file based on the number calling in.

This application is provided from a partner called Mondago and they provide two variants; Go Integrator Lite and Go Integrator DB. 

*Go Integrator DB is referred to as CRM Connect on the Business Zone Ordering Page and Business Portal Service Settings page.  This will change to Go Integrator DB in a future release. 

**Devices set up a shared devices to the primary device cannot be controlled.

Function

Go Integrator DB enables users to integrate call control into an approved CRM system providing the following functionality:

  • Manual (default) or Automatic screen popping of customer files when inbound calls are received
  • Call Control from PC
  • Click-to-dial from CRM file

In addition the application will allow:

  • Configuration/control of a number of features
  • Monitoring of a User’s presence status

For SIPT users, internal calls between PBX users that do not pass through the WHC platform will not go to the app.

Configuration/Operation

For guidance on how to download, install, configure and use this application please refer to the application user guide.

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Voicemail / 1571
Viewed 1798 times since Mon, Jan 11, 2021
Voice Recording User
Viewed 1112 times since Mon, Feb 15, 2021
Call Waiting
Viewed 1401 times since Tue, Jan 12, 2021
Call Pickup Groups
Viewed 985 times since Mon, Feb 15, 2021
Call Parking
Viewed 947 times since Mon, Feb 15, 2021
Office UC for Smartphone
Viewed 1093 times since Mon, Feb 15, 2021
Call Policies
Viewed 958 times since Mon, Feb 15, 2021
Call Notify
Viewed 1794 times since Mon, Feb 15, 2021
User Intercept
Viewed 1142 times since Mon, Feb 15, 2021
Busy Lamp Field
Viewed 1474 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre 2, Keele Science Park, Keele, Staffordshire ST5 5NH
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners