IC Knowledge Base

Call Pickup Groups

Call Pickup Groups

Description

The Call Pickup feature allows users to answer any ringing call within their Call-Pickup Group. A Call-Pickup Group is set up by the Group or Company Administrator.  This group is defined as a subset of the Users in the Site that can pick up each other’s calls. Each Site can have multiple Call-Pickup Groups but any User can only be a member of a single Call Pick-Up Group.

Call Pick Up Group is a site level feature Please refer to the Site Features Guide for a full description.

Function

Call Pickup will allow users to answers other people’s calls when they are busy or unavailable.

Configuration/Operation

The feature is controlled by use of site level Feature Access Codes.  By default, the code is as follows

  • *98 Call Pickup

This feature will pick-up the longest ringing call if there is more than 1 call.  If a User wants to pick up a specific users phone that is ringing then they will need to use the Directed Call Pickup feature.

 

 

0 (0)
Article Rating (No Votes)
Rate this article
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Security Code Security Code
Related Articles RSS Feed
Call Policies
Viewed 541 times since Mon, Feb 15, 2021
Fax Messaging
Viewed 758 times since Mon, Feb 15, 2021
Automatic Callback
Viewed 779 times since Mon, Feb 15, 2021
Calling Line ID Delivery-External Calling Line ID Delivery
Viewed 814 times since Mon, Feb 15, 2021
Call Forward Not Reachable / Automatic failover
Viewed 786 times since Tue, Jan 12, 2021
Call Waiting
Viewed 788 times since Tue, Jan 12, 2021
Local Area Code Dialling
Viewed 1007 times since Tue, Jan 12, 2021
Call Parking
Viewed 546 times since Mon, Feb 15, 2021
Hot Desking Guest
Viewed 576 times since Mon, Feb 15, 2021
Remote Office
Viewed 899 times since Mon, Feb 15, 2021
Internet Central Limited, Innovation Centre, Keele Science Park, Keele, Staffordshire ST5 5NB
Registered Office: Ivy House Foundry, Hanley, Stoke-on-Trent, ST1 3NR
Registered in England: Reg No. 03079542 VAT Reg No. GB 278 923 705
Contact Us |Terms & Conditions |Legal, Privacy and Cookies
All prices exclude VAT E.&O.E © 2015 Internet Central

All trademarks and logos appearing on the site are the property of their respective owners